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Frequently Asked Questions

We want to make sure this page is relevant to you.

Hello! Below are some questions asked by our employees. Below are questions often asked by users like yourself. Below are questions asked by recruiters and admins.

Learn more about making referrals: Watch our video.

I forgot my password, or my account is blocked?

I've forgotten my username

On the login page, select "Forgot your user name". Enter your e-mail address to generate your username. You can change it later.


I've forgotten my password

On the login page, select "Forgot your password". Enter your username and e-mail address. You will receive an e-mail with a new password (remember to check your spam).

Note that the password must follow the below rules:

  • It must contain between 8 and 32 characters. Use only characters from the following ! # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~
  • It must contain at least 1 letter(s) (ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz).
  • It must contain at least 1 numeric character(s) (0123456789).
  • It must not contain more than 2 consecutive identical characters (AAA, iiii, $$$$$, etc.).
  • It should not contain your username.

My candidate account is blocked:

The account gets automatically blocked after 3 consecutive false entry for username or password. Note that it unlocks, automatically, after 10 minutes.

How to apply ?

I want to apply

To enable the recruiter to process your application, you must apply directly online from the Candidates' space of the website //jobs.engie.com/ and click on "Our offers", select the job offer that interests you and create your applicant account. You will receive an acknowledgement mail assuring your application.

I would like to make an unsolicited application

To make an unsolicited application, you must create your candidate account.

How do I create my candidate account?

To register, go to //jobs.engie.com/ and click on "MY PROFILE" available at the right side of the page.

Once on this page you have the possibility to create your candidate account using your Gmail, Yahoo, LinkedIn account or by filling in the following fields:

  •    
  • username: we recommend that you use your e-mail address to avoid homonyms.
  • password: Note that the password must follow the below rules:
  • It must contain between 8 and 32 characters. Use only characters from the following set ! # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~
  • It must contain at least 1 letter(s) (ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz).
  • It must contain at least 1 numeric character(s) (0123456789).
  • It must not contain more than 2 consecutive identical characters (AAA, iiii, $$$$$, etc.).
  • It should not contain your username.
  • e-mail address: indicate the e-mail address to which you will receive job alerts (if this option has been chosen), correspondence from recruiters, or your password in case you forget it.

After completing these steps, your account will be created. You will need to complete your profile with your personal details.

How do I add/modify/delete an attachment when creating my applicant profile?

How many attachments can I add to my file and what is the accepted format of these attachments?

The total size of all attachments submitted must not exceed 5120 kb. Make sure your document is saved in one of the following formats: .docx, .doc, .pdf or .rtf.

How to add/modify/delete an attachment?

Once you are logged in to your account, click on "My Submissions" and then click on "View/modify application".

In the top banner, click on "Attachments" then you have the option to delete an attachment (CV, cover letter, etc.) or add a new one. To edit an attachment, you must delete the file and add a new one.

What happens when I delete an attachment on my general profile?

Each attachment added to an application is automatically added to your general profile. Thus, if an attachment in the general profile is deleted, it will disappear from the applications on which it was present.

How do I activate/to deactivate a job alert?

How do job alerts work?

You receive e-mail notifications automatically based on the job criteria (Job family and preferred locations), selected by you during the profile registration. Only candidates who checked the 'Job Alert' box in their candidate profile, receives the job notifications.

Please note that the preferences are automatically completed by the criteria of a job offers that you apply on, which may differ from those in your candidate profile.

We invite you to update your profile regularly so that you can receive relevant e-mail alerts.

How to activate the job alert

On your candidate account, go to the "Manage e-mail alerts" tab and select the option "Send me an email notification whenever a new position matching my profile is posted". In order to define the job offers that match your profile, you must define the job family and locations that interest you.

How to disable the job alert

On your candidate account, go to the "Manage e-mail alerts" tab and uncheck the option "Send me an email notification whenever a new position matching my profile is posted”.

What is the status of my application?

How long does it take to receive a response to an application?

Our response times varies according to the number of applicants for a post. When there are many applications for a job, we cannot inform the applicants as quickly as we would like to. You will be notified by e-mail of the progress of your application.

How do I know at what stage my application is ?

Once you are logged into the applicant account, you must click on "My submissions”. On this screen, you will find all your applications (draft, in progress and completed), and you can see the progress of your application under "Application status".

How do I delete my account and my personal data?

How do I delete my account and my personal data?

Once you have logged into your candidate account, you must click on "My Account Options" at the top left of the screen, then click on "Delete My Account" available next to the tab "My Account". The personal data of your account and your applications will be deleted after you click on "Delete my account".

I think I am a victim of discrimination when being considered for the job and I would like the recruiter to be notified?

I think I am a victim of discrimination when being considered for the job and I would like the recruiter to be notified?

You can send your request via onehr-support.deskpro.com / indicating the reason for your request. No applications will be processed via this link.

I have a technical problem on the Engie jobs website

I have a technical problem on the Engie jobs website

For any technical problem, we invite you to contact our technical team at onehr-support.deskpro.com .


Applying for Jobs

Are employees able to apply?

Yes, and starting your application is easy!

Here are three quick steps to follow:
1. Find the job you want to apply for.

You may have already been directed straight to a job from a link sent by a friend. You can also search all job openings on the Social Sourcing site from the portal page.

2. Click "Apply for Job".

A window will pop up asking you to input your first name, last name, and email address. If you were referred, this will be denoted as well.

3. Start your application!

Fill in your full name and email address, and hit "Start Your Application". You"ll then be redirected into EQUANS"s careers site to fill out the remainder of your information, and be treated as an internal candidate.

Generating Referrals

Can I share with my networks, like regular employees?

Of course! Sharing is easy!

There are two ways to share:
1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to the potential candidate(s).

Additionally, any time you click a "Copy Link" button, it will generate a unique URL that will give you referral credit when you share it.

2. Share a specific job.

When logged in, click "Recommend Job" on the job"s detail page. From there you can share the position on Facebook or LinkedIn

Copy and paste your unique referral link into an email if you prefer not to use social networks.

(the available social networks may be different than pictured)

What does my social network post look like?

Sharing over social networks:

What do my Facebook posts look like?
What does my LinkedIn post look like?

What are the different campaigns and how can I use them?

All campaigns can be accessed from the "Promote Jobs" section at the top.
The campaign types are:

1. Automated Referral Marketing (ARM)

This type of campaign is only available to Social Sourcing administrators.

ARM campaigns are created with a schedule so that once they are set up, they will be sent out automatically without having to trigger the message each time. These messages can utilise the Social Sourcing job-targeting algorithm or, alternatively, can have no jobs at all.

To create a new ARM campaign, click "Create" from the Promote Jobs page or directly in the ARM section.

2. Referrals On-Demand

This campaign type allows you to proactively market certain positions to a population chosen by you. Select your audience, the jobs to highlight, and send a message out to start generating referrals.

To create a new Referrals On-Demand campaign, click "Create" from the Promote Jobs page or directly in the Referrals On-Demand section.

3. Send Jobs to Fans & Followers

Easily distribute jobs to your Facebook fans. You can pick individual positions to post, or set up an automated campaign that posts automatically based on a schedule you set.

To create a new Facebook campaign, click "Create" from the Promote Jobs page or directly in the Send Jobs to Fans & Followers section.

(the available social networks may be different than pictured)

Tracking & Analytics

Can I receive notifications about my jobs?

Sure! Star your jobs to receive notifications.

Starring Jobs:

Only need to see the jobs you"re responsible for? Star them!

By starring jobs, you"ll receive notifications when activity occurs on them. You can also filter directly to them when on the site.

Automatic Job Starring:

If you send a Recruiter Campaign from your account, the Social Sourcing system will automatically star the jobs you selected for that message. Therefore, you will be alerted immediately of any activity happening on those jobs.

How can I see all activity?

Check out everything happening on the site from the "Analytics" section at the top:

Overview

Get a high-level view of all activity occurring, and adjust the date range to fit your needs.

Here you can see metrics related to job shares, apply starts, job views, emails sent, population size, and social network presence.

Emails

View a log of all the messages sent through the Social Sourcing system.

Each sent message has its own set of metrics, detailing the open rates and click-through rates the email received. You can also preview any of the messages sent in the past.

Job Shares

Every time a job is shared through the system, it is tracked in the "Job Shares" section.

Here you can view the details around each recommendation and use filters on the left-hand side to refine your results. Search by name if you"d like to find an individual referrer. Once you have the results you want, you can download a report of the data to Excel.

Apply Starts

Every time an application is started through the system, it is tracked in the "Apply Starts" section.

Here you can view the details around each started application and use filters on the left-hand side to refine your results. Search by name if you"d like to find an individual referrer or candidate. Once you have the results you want, you can download a report of the data to Excel.

Social Sourcing Accounts

How can I create an account?

Set up your Social Sourcing account!

Signing up is quick and easy. Here"s how:
1. Click "Sign up" at any time.

Begin the registration process by clicking "Sign up" at the top right of any page.

(the available social networks may be different than pictured)
2. Fill in your information.

Sign up using one of your social networks or simply fill in the registration form with your full name and email address. Once you"ve defined your relationship to the company (employee, alumni, other), click "Sign up".

3. Register!

After successfully registering you will automatically be logged in, allowing you to utilise the full functionality of the Social Sourcing site. Enjoy!