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Senior Help Desk Analyst (2745)

Digital and IT
North America
COR00000549 Requisition #
Thanks for your interest in the Senior Help Desk Analyst (2745) position. Unfortunately this position has been closed but you can search our 4,012 open jobs by clicking here.


  • Excellent interpersonal/communication skills, both written and verbal.
  • Good organizational, prioritizing and time management skills.
  • Flexible and able to take initiative. 
  • Excellent customer service and relationship skills
  • Proven accountability of problem resolution
  • Proficiency with Problem Management application(s) as part of a helpdesk
  • Ability to maintain professional competency by participating in relevant continuing education and training programs
  • Knowledge of WAN connectivity issues
  • Specific product experience required with the following:  Windows10, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking
  • Knowledge of standard desktop configuration processes, help desk standard processes
  • Experience supporting multi-tiered applications
  • Previous experience supporting a call center population and/or providing desk side support desirable
  • For this position, you must have evidence of right to work in the U.S. There is no employer sponsorship of U.S. residency or work authorization with this role. 

Essential Physical Abilities

  • Ability to meet highest attendance requirements
  • Ability to communicate effectively, both written and verbally.
  • Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
  • Ability to use personal computer, calculator, etc.
  • Could involve some lifting.


  • Bachelor’s degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
  • 3+ years of experience servicing/supporting personal computers and networks
  • Technical degree or certificates in computer hardware and network fields or equivalent work experience


Working Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.


For this role you must have authorization to work in the United States. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.


This job advertisement is supported by the ENGIE Talent Acquisition team. Agency involvement is not required. All related inquires must be done to the Talent Acquisition team, not direct to ENGIE North America Managers.



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