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Retail Operations, Senior Analyst - Collections

Business Development / Sales / Marketing
North America
CUS00000344 Requisition #
Thanks for your interest in the Retail Operations, Senior Analyst - Collections position. Unfortunately this position has been closed but you can search our 2,952 open jobs by clicking here.

What you bring:

  • Bachelor's degree in Business, Finance, Accounting or related field, or 10 years relevant industry experience in lieu of degree
  • Minimum of 5 years of retail energy industry experience
  • Extensive knowledge of retail C&I (Commercial & Industries) energy operations, procedures, and regulatory standards
  • Proficiency in all market rules pertaining to billing and collection procedures and be able to recommend disconnects/drops of customers who are past due
  • Working knowledge of market EDI transactions
  • Direct billing and accounts receivable experience is highly preferred
  • Ability to prioritize and manage multiple responsibilities
  • Self-motivated and initiative-taking without assistance from the Manager
  • Independent thinker, excellent verbal, and written communication skills
  • Detail-oriented and strong follow-up skills with the ability to manage multiple assignments on a timely basis with a high degree of accuracy
  • A high degree of reliability and strong ethics
  • Productive and efficient, with a fast turn-around
  • Ability to use multiple data systems
  • Team player with the ability to work well with others
  • Advanced PC skills, including MS Office Suite
  • Experience with SQL, MS Excel, MS Access
  • Billing or operations experience in multiple markets preferred
  • Must have good attention to detail and in-depth knowledge of Retail Commercial invoicing and products
  • Ability to manage stressful situations and maintain composure
  • Strong computer and analytical skills including proficiency in MS Excel
  • Must have exceptional communications skills, as well as listening abilities and problem-solving acumen


Additional Information/Conditions:

  • Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
  • Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
  • Must be willing and able to comply with all ENGIE ethics and safety policies
  • While performing the duties of this job, the employee is not exposed to weather conditions
  • The noise level in the work environment is usually moderate
  • Ability to meet highest attendance requirements
  • Ability to communicate effectively, both written and verbally
  • Ability to use a personal computer, calculator, etc.
  • Could involve some lifting / up to 35 lbs
  • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with the needed assistance to perform the essential functions 
  • Eligible for a hybrid schedule consisting of in-office and work-from-home opportunities



ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is more renewable, more efficient, and more accessible to everyone.


Unite with us in leading the transformation of the world of energy! ENGIE is looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future. Are you up for the challenge?


At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. So ENGIE is proud to be an equal opportunity workplace and is also an affirmative action employer. We are firmly committed to creating an equitable and inclusive environment for all employees.


We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunity regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.


If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@ENGIE.com. Please note:  This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.




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