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Operations Transaction Analyst II (2277)

📁
Operations Networks
💼
North America
📅
RET00000300 Requisition #
At ENGIE North America, innovation and excellence create a platform for growth. We have a range of businesses in the United States and Canada, including clean power generation, cogeneration, and energy storage; retail energy sales; and comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense. Nearly 100 percent of our power generation portfolio is low carbon or renewable. Globally, ENGIE is the largest independent power producer and energy efficiency services provider in the world, with operations in 70 countries employing 150,000 people, including 1,000 researchers in 11 R&D centers.

 

We are looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future.



The Role: Operations Transaction Analyst II


Purpose
Operations Transactions Analyst needed for a rapidly growing energy retail company.  A successful candidate will have a minimum of 2 - 5 years of industry experience and a detailed knowledge of retail energy billing and CRM systems.  Includes functional competence in all daily transactions and billing functions.

Location/Department
Houston/Think Energy

Status
Exempt


Essential Job Functions
  • Monitor Daily Enrollments, Transactions and Customer files
  • Assist in the maintenance of process documentation of all operation processes including but not limited to enrollments, customer service, billing, transactions, renewals, and collections
  • Assist Sales in coordinating resolution of issues by working with relevant groups to close issues.
  • Maintain a solid understanding of the various systems to mine data and assist with contract issue resolution.
  • Follow through on action required to resolve customer inquiries and issues.
  • Process add/delete/assignments for all segment of customers.
  • Back-up the Account Manager in account services tasks.
  • Handle early contract terminations and minimize financial impact.
  • Resolve customer exceptions for both inbound/outbound EDI Transactions.
  • Open/Monitor/Resolve MarkeTrak transactions for the TX market, ensure accurate processing, and redirect fees appropriately.
  • Gather and verify data against many different data sources.
  • Escalate unresolved issues to Account Manager
  • Comply with all Think Energy policies and procedures. 


Essential Physical Abilities

  • Ability to meet highest attendance requirements
  • Ability to communicate effectively, both written and verbally.
  • Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
  • Ability to use personal computer, calculator, etc.
  • Could involve some lifting.


Education/Experience

  • Four year degree in business or equivalent experience
  • 2-5 years of retail energy experience related to customer operations and products required
  • Experience with working with billing vendor, EDI vendor and care vendor is a plus
  • Experience with Access Database/SQL is a plus.
  • SAP and/or Siebel Energy experience preferred
  • ESCOWare experience preferred
  • Knowledge of the Retail Energy Market and Alternative Gas and Supplier business practices and requirements.
  • Proficiency in Microsoft Office Suite
  • Exceptional attention to detail and time management skills



Working Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

 

For this role you must have authorization to work in the United States. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.

 

This job advertisement is supported by the ENGIE Talent Acquisition team. Agency involvement is not required. All related inquires must be done to the Talent Acquisition team, not direct to ENGIE North America Managers.

 

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