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Internal Account Manager

Finance / Tax / Insurance
GLO00001914 Requisition #

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland. 

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy. 

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way. 

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for an Internal Account Manager to be based in No1, 26 Whitehall Road, Leeds, LS12 1BE. This is a permanent role working 37 hours per week.  On offer is a competitive salary and benefits package. 

Purpose of the job

  • To be accountable for the delivery of budget sales margins and volumes on an individual basis within the Business to Business (B2B) Sales team. 
  • To be responsible for the Sales and Account Management of a defined list of customers and Third Party Intermediaries (TPI’s) ensuring that a high level of service is provided at all times.
  • Develop and maximise commercial opportunities, ensuring that customers and TPI’s receives a high level of service at all times by managing all elements of the sales and contract process.

Main Responsibilities/Duties Include: 

Key Accountabilities
•    To deliver personal sales targets based on delivering sales margin, volume and site numbers.
•    To contribute towards the delivery of the team and sales departments targets.
•    Negotiate gas and electricity supply contracts (new business and renewals) with customers and TPI’s ensuring the required renewal and hit rates are achieved.
•    Assist in identifying and developing new opportunities ensure personal and team targets are achieved (financial and volume growth).
•    Working with the Channel Manager, build and deliver structured relationships with TPI’s and prospects to deliver the required sales targets.
•    Manage a portfolio of customer accounts, ensuring completeness and accuracy of data required to perform the contract, ensure a market leading service and experience for customers and TPI’s and maximising value at all times.
•    Ensure accurate customer take-on in accordance with process.
•    Where appropriate, ensure that contract disputes are resolved in a timely manner.
•    Adherence to Sales Limits of Authority and internal process and risk frameworks.


Required Qualifications, Skills or Experience: 

Knowledge and skills
•    Knowledge of the UK Energy Market with special reference to Retail.
•    Knowledge of complex products (traded market) and product development.
•    Numeracy.
•    Verbal reasoning.
•    Ability to resolve complex issues.
•    Microsoft Office proficient.
•    Presentation proposal and report writing skills.
•    Negotiation skills.
•    Knowledge of sales techniques and optimisation.
•    Planning and development against objectives.
•    Relationship management.
•    Dispute management

•    Able to manage customer relationships.
•    Preferable experience of sales techniques and optimisation.
•    Previous industry experience is preferable.

•    Degree or equivalent experience preferable


For more information about ENGIE, please visit: http://www.engie.com/en/candidates-area/ 

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. 

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers. 

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview. 

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