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Electricity Consumption & Settlement Administrator

📁
Administrative Support / Secretary / General Services
💼
UK
📅
RET00000420 Requisition #

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland. 

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy. 

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way. 

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Electricity Consumption & Settlement Administrator to be based in 26 Whitehall Road, Leeds, LS12 1BE. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary, and benefits package. 

Main Responsibilities/Duties Include: 

Purpose of the job:
To validate and accept electricity consumption data into the billing system and ensure that accurate consumption data enters electricity settlements.

Key Accountabilities: 
•    Ensuring reads are obtained from customers premises in line with industry targets
•    Monitoring and resolving issues preventing data collection from half hourly sites
•    Validating data prior to its acceptance in the billing system
•    Where necessary, entering actual data into the billing system
•    Where necessary, calculating estimated data and entering this into the billing system
•    Awareness of the importance of settlement performance in line with industry targets
•    Ensuring reads are received and correctly communicated into industry settlement processes
•    Ensuring volumes in settlement match the consumption used at customers premises
•    Organise meter compliance inspections in order to comply with relevant industry codes
•    Engagement with third party service providers to ensure information is received and site work is completed in line with industry timescales.
•    Processing and resolution of data aggregator exceptions
•    Processing and resolution of opening and closing read disputes in the electricity market
•    Raising trading disputes where settled data is incorrect

Outcome, Results and Key Performance Indicators: 
•    Accurate and timely billing
•    Ensure compliance with industry standards
•    Timely resolution of queries and requests
•    Timely resolution of HH meter faults
•    Minimal credit notes and adjustments relating to settlement and billing discrepancies
•    Minimal levels of friction related to settlement imbalance
•    High level of customer satisfaction

Required Qualifications, Skills or Experience: 

Knowledge and skills: 
•    Understanding of the customer lifecycle and interdependencies between Billing and Market Operations and interfacing departments
•    Numerical skills
•    Verbal comprehension
•    Organisational skills
•    Microsoft Office proficient
•    Able to produce effective work within deadlines
•    Practical approach to problem solving
•    Process improvement methodology expertise is beneficial
•    Knowledge of energy industry is preferred

Experience:
•    Proven record of excellent customer service
•    Previous industry experience in settlement processes

Qualifications: 
•    GCSE Maths Grade C (or equivalent)
•    GCSE English Grade C (or equivalent)

For more information about ENGIE, please visit: http://www.engie.com/en/candidates-area/ 

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. 

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers. 

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview. 

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