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Sales / Customer services
ENG00028658 Requisition #
Thanks for your interest in the Customer Service Advisor position. Unfortunately this position has been closed but you can search our 4,986 open jobs by clicking here.

Qualifications or Required Experience: 



  • Good general education with a minimum of 4 GCSE at Grade C or above including Maths and English, or the equivalent, and/or able to demonstrate relevant experience and capability
  • Good literacy, numeracy and ICT skills  


  • Possesses a recognised Customer Service qualification e.g. NVQ, ICS



  • Experience in providing help, advice and information in a customer service environment 
  • Experience of gathering organising and managing information
  • Experience of financial and administrative routines
  • Experience of working in a team and in a performance management culture
  • Experience of working with a wide range of ICT systems including Microsoft Office


  • Experience of payment routines and financial systems
  • Experience of using a range of associated business systems e.g. Contact Management, Customer Relationship Management, workforce Management
  • Experience of working across different channels e.g. telephone and face to face
  • Experience of supporting project work, activities and continuous improvement

Roles and Behaviours


  • Ability to work as part of a team and/or work unsupervised as required
  • Ability to work consistently in an enthusiastic and professional manner. 
  • Ability to stay calm under pressure 
  • Delivers excellent Customer Service in line with standards and expectations
  • Positive attitude to challenges and change
  • Excellent communicator
  • Commitment to equal opportunities and anti-discrimination policies
  • Flexibility to work shifts and across different sites to meet our business needs across the opening hours of the service

For more information about ENGIE, please visit:


For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview.

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