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General management / Profit centers
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UK
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ENG00030331 Requisition #

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.


We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.


ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.


Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.


ENGIE are recruiting for a Cleaning Supervisor to be based in The Civic Centre, Saxon Gate, Milton Keynes - MK9 3EJ. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits package.


Main Responsibilities/Duties Include:


Your main responsibilities will include ensuring that your team working areas are always within the standards of cleanliness expected by the customers. 


This role also includes the responsibility to help out and supervise the cleaning aspect of  events that the client runs over the course of the year which may be include weekends and out-of-hours.
  • Liaise with management when dealing with complaints or request from clients that fall outside of usual services.
  • To make sure that all washroom areas of the premises are kept to the highest standard of hygiene, health and safety and presentation. 
  • Report to Manager and/or Deputy of any maintenance/health and safety issues that may arise. 
  • To conduct stock checks and report levels of materials in the store rooms/cleaning cupboards to make sure they do not drop.
  • Be responsible for ensuring compliance with Health, Safety, Environmental and COSHH laws or regulations to make certain that all company Health and Safety policies, procedures are adhered to and report any of these concerns to relevant parties.
  • Be proactive and creative in improving current best working practises, while following the company safety procedures.
  • Maintain a positive on-site relationship with customers and be aware of any potential or existing customer dissatisfaction or circumstance and ensure that escalation to the rest of supervisors and management is suitably informed in a timely manner.
  • To attend operational meetings with supervisors to keep up to date with any issues or concerns that needs to be escalated to the rest of the team and manager.
  • To carry out regular team meetings to plan upcoming workload.
  • To assist with the delivery of reactive services and service level agreements to ensure they are met within agreed time frames.
  • Improving service levels and communicate any suggestions to management.  
  • To show evidence of carrying out monitoring audits/checks across the area of responsibility, ensuring standards are being met or exceeded.
  • Perform any other reasonable duties as requested by management.

Required Qualifications, Skills or Experience:

  • Experience within the cleaning industry with proven knowledge of housekeeping best practices.
  • Cleaning supervisor experience.
  • Good Timekeeping and attendance record.
  • An outgoing personality with strong customer service focus.
  • Proven experience of delivering a high-quality service with an eye for detail, and the ability to communicate those expectations to the rest of the team to achieve the same high standards. 
  • Ability to be flexible with working hours, willingness to manage change within a diverse working environment.
  • BICS qualified or similar desirable



For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/


For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.


The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.







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