Billing Resolution Analyst II

What You Can Expect

As our Billing Resolutions Analyst II, you will be responsible for learning and supporting the products we sell, understanding applicable tax rules and regulatory compliance requirements, and troubleshooting and resolving customer concerns that impact billing accuracy. You will also be expected to accurately and timely complete routine tasks that affect contract pricing, financial reporting, and data integrity. Additionally, you will be exposed to and expected to contribute to key billing functions within independent and cross-functional team projects. You should be capable of working with our third-party vendors, both independently and in a team environment as needed, to provide best-in-class customer service for our internal and external customers. This role is based in Woodmere, NY, and reports to the Billing Resolutions Manager.

• Review and provide instructions to the billing vendor for accurate billing and payment application. Manage customers on prepayment arrangements, calculating billed amounts and reconciling account balances for proper credit assurance
• Follow the Sales Tax Exempt Process, including reviewing certificates, facilitating audit requests from the tax department, and determining if refunds are necessary
• Execute internal controls, between billing and shadow settlement systems and analyzes variances and process refunds as needed
• Research and correct discrepancies between the internal data warehouse and external billing system. Provide cross-functional support to develop end-to-end delivery processes

What You’ll Bring

• You hold a Bachelor's degree in Business or related field
• A minimum of two (2)  years of business experience where you gain experience in billing processes, including reviewing and resolving complex billing issues
• You have strong, extensive knowledge of retail energy operations, procedures, and regulatory standards, with direct billing experience
• You are an independent thinker with experience in multiple markets and proficiency in SQL, macros, and MS Access
• You possess excellent verbal and written communication skills, are detail-oriented, and have strong follow-up skills
• You have a high degree of reliability, strong ethics, and are productive and efficient with fast turn-around
• You are proficient in using multiple data systems and are a team player with advanced PC skills, including MS Office Suite

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $64,680 – $87,000 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.