Project Specialist II

Why ENGIE Impact?

While society is making strides toward a sustainable future, it isn’t happening fast enough. ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments worldwide. We help organizations accelerate their sustainability transformations by providing end-to end solutions that are environmentally and economically beneficial and result in long-term growth. From strategy to implementation, our goal is to help our clients embed sustainability throughout their operations, saving money and resources, and reducing their impact on the environment.

The Role:

Under the direction of a Project Coordinator or Manager, the Project Specialist II is responsible for performing all facets of specialty client projects per various scopes of work. 

Role Responsibilities:

• Collection information and details regarding needed utility services. 
• Coordinate setup and/or closure of accounts with utility providers.
• May also coordinate meter sets, including negotiating terms and requirements.
• Resolve service related issues.
• Create sites/accounts in system and Templates.
• Manage and maintain multiple spreadsheets containing large datasets.
• Coordinate various details for special project including working to tight timelines.
• Analyze and review reports and spreadsheets for accuracy, completeness, and errors.
• Identify and resolve errors in both written and text documents.
• Respond to customer questions, complaints and concerns to ensure customer retention and satisfaction.
• May provide administrative services such as copying documents, composing email and internal memos, and creating presentations and reports.
• Generate reports and prepare and monitor invoices.
• Perform tasks including answering customer calls, responding to emails, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents.
• Support project team as needed to meet deadlines.
• Performs related work as required.

Education/ Certification: 

• High school diploma or equivalent. AA degree a plus. 

Requirements:

• Must have solid computer skills, including proven ability of Microsoft Suite Products Word, Excel, Outlook and Internet.
• Strong multi-tasking skills.
• 10-key by touch, preferred.
• Strong skills in customer service, verbal and written communication, problem solving and negotiation.  
• Must be a team player who is detail oriented, dependable and adaptable.
• Standard concepts, practices, and procedures within a particular field required. 
• Requires prior experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks. 
• Prefer experience working with Utility, Waste or Telecom providers.

• Requires two years of clerical and/or customer related work experience.
• Prefer template experience and six months experience at ENGIE Impact.
• Other combinations of experience/education may be considered.

Skills/Abilities: 

• Demonstrated ability to plan and accomplish goals within a deadline.
• Strong organizational skills and attention to detail.
• Ability to deliver a high level of customer service both internally and externally.
• Ability to remain calm during hectic periods of activity.
• Ability to demonstrate mathematical and analytical aptitude.
  • Demonstrated professional oral and written communication skills.   
  • Must be flexible with schedule and available for overtime work as needed.
  • Participates and promotes process improvement to ensure we are effectively serving our clients.
  • Basic understanding of ENGIE Impact services and offerings.
  • Ability to problem solve and perform root cause analysis.

Pay range of Min: $16.32 Max: $27.59 is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits at ENGIE Impact:

This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan and paid time off. ENGIE complies with all federal, state, and local minimum wage laws. 

Additional Information:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.