Client Communication Manager

SUMMARY:

Responsible for  crafting, managing, and delivering the narrative that shapes the public perception and internal culture of a company.     

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Planning and approving regular communications that may be sent to clients or internal employees
• Developing messaging that is in line with Engie Impact Branding and Values
• Responsible for providing clients vital information on our services, addressing their needs and concerns and conveying their wants, needs and expectations to the rest of the organization
• Develop and implement a solid communication plan for effective response to incidents that may impact clients
• Understanding our clients’ needs and demands, and conveying them accurately to our employees
• Partners with senior management and other cross-functional groups to support key business objectives, long-term goals, and projects with strategic customer- and employee-centric communication programs and initiatives and content
• Create and manage an ongoing “voice of the customer” feedback loop
• Work closely with both Client Success and Operations teams to understand the business landscape and industry trends to inform internal and external communications
• Support the Client Success organization in ad hoc requests for client communication
• Partner closely with the Senior Business Analyst (SBA)and Client Value teams in generating valuable customer facing data sets and consistent reports
• Support corporate communication projects and client communication initiatives as needed
• Manage response plan for Client NPS feedback
• Utilize Salesforce to track client communication and outline proactive communication plan across client sectors.

Education/Certification/Knowledge:

• BA or BS preferred.
• Degree in marketing, business, communications, journalism or PR preferred.

Experience: 

• 4-5 years of experience either within a corporate marketing organization or at an agency with PR, media relations, social media or marketing.
• Has developed communications plans, written press releases, managed social media programs and project-managed corporate marketing initiatives through completion.
• Experience in Energy/Technology/B2B environments preferred, though not required.
• Proficient in Microsoft Office.
• Experience working with senior leaders on developing and executing external communication strategies.
• Experience directly managing corporate social media programs
• Experienced with CRM tools; Marketing Automation Software a plus.

Skills/Abilities:

• Ability to prioritize and handle numerous competing demands in a high-volume, fast-paced working environment, frequently under urgent deadlines.
• Ability to communicate clearly and concisely, both verbally and written. 
• Ability to build effective presentations.
• Ability to execute communication and marketing campaigns and support measurement of impact.
• Exceptional writing skills across several mediums including: social, press releases, news articles, email communication
• Ability to analyze data and is comfortable with making data-driven decisions.
• Ability to collaborate with key stakeholders across the organization to drive results.

Work Environment: 

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
  • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
  • Adjustable ergonomic chair
  • Proper Lighting
  • Heating, air conditioning and ventilation to create a comfortable environment
  • Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES:

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $84,000-$127,000.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.