B2B Operations Analyst

Overview

Excellent opportunity for a B2B Operations Analyst to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by providing support to the B2B Operations team with billing and billing-related activities including reconciliations, reporting and operational support.

The role reports to the B2B Customer Operations Manager and can be worked flexibly from our Southbank office and from home.  Ideally, this is a full time role, however reasonable requests for part time work would be considered (0.80 FTE).

Responsibilities:

The B2B Operations Analyst will work closely with the B2B Operations, Sales and Performance Management teams and be responsible for the following:

• Revenue assurance operations, including:
  • Perform monthly billing reconciliations (BREC)
  • Maintenance of the existing system used for BREC, including oversight and responsibility for any potential migration to a new system
  • Timely completion of the monthly network charge reconciliations
  • Pursue resolution of charge disputes with distribution networks and system vendor
  • Develop and maintain effective working relationships with distribution networks

• Supporting the Billing functions within the B2B Operations team, including:
  • Assisting the billing and commercial teams in annual price changes
  • Assisting in customer network tariff optimisation, as led from the wider B2B team
  • Assisting with monthly billing activities
  • Responsible for completing manual or ad hoc billing requests

• Providing Technical Support to the B2B Operations team, including:
  • Supporting internal IT documenting business requirements for the Operations team
  • Supporting user acceptance testing of various applications relevant to Operations
  • Working with other team members to introduce improvements to the billing system
  • Troubleshooting and supporting technology used by the Operations team – e.g. Power BI system used for data and financial reconciliations

About You:

To be successful in this role, you will have experience in the billing and reconciliations of commercial customers and have understanding of market transactions and network tariffs for electricity.

You will also have:

• • Ability to be analytical and possess attention to detail
  • Intermediate skills in Microsoft Office suite
  • Experience in a technical support role
  • Applied problem-solving (and dispute resolution) skills
  • Sound administration skills
  • Pro-active approach and be a self-starter, demonstrating high initiative
  • Excellent time management skills with ability to prioritise workload effectively and autonomously
  • Ability to clearly articulate and define issues/outcomes
  • Interpersonal skills and relationship management capability

Based in Melbourne, ENGIE provides an excellent long-term career opportunity and a chance to grow and develop!

All applicants must have unlimited work rights in Australia.  

Note: Successful applicants will be required to undergo associated probity checks.

Next Steps:

If this sounds like the role for you, please apply with a covering letter and an up-to-date resume via the apply now button.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Government and some client directions regarding vaccination against COVID-19 apply to various aspects of ENGIE’s work across Australia. If your application is successful, ENGIE may require you to provide evidence of vaccination against COVID-19 as necessary to comply with any such government and client directions that apply to your work in this position.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!

ENGIE is a global energy company, a leading provider of electricity, natural gas, and energy services. With 75000 employees in more than 70 countries worldwide, ENGIE achieved revenue of €55.8 billion in 2020. ENGIE is committed to being a leader in the energy transition. We are looking for talented and motivated people to create the future of energy. Join a rewarding and flexible work environment that encourages innovation and creativity, and help us meet the energy challenges of today and tomorrow.

The Global Energy Management & Sales (GEMS) business unit is the fully integrated trading arm of the ENGIE Group. GEMS teams manage a large and highly diversified energy portfolio, including electricity, natural gas, biomass, LNG and other fuels, CO2 and environmental products, and provide a range of trading risk management solutions to all types of market participants in Europe, Asia Pacific and in the Americas. GEMS manages the B2B supply business within ENGIE, including supply contracts and Power Purchase Agreements.

Within the GEMS Business Unit, the Australia and New Zealand Business Platform (BP ANZ) are managing and developing the group’s trading activities for these regions around 4 main pillars: risk management and market access, asset management, green solutions and energy supply businesses.

The missions of the BP ANZ are:

• Support the development and the operations of the other GBUs in all aspects related to risk representation and risk management
• Develop a commercial franchise which contributes to the overall risk management of the portfolio and generates value