Responsibilities 

• Carry out daily operational tasks in the Fault Management Center (FMC), including handling calls, monitoring systems, liaising with stakeholders, dispatching tasks, and resolving issues.
• Escalate any abnormalities or outstanding work to the team leader.
• Perform ad-hoc duties as assigned to support the smooth operation of the FMC.

Requirements

• Minimum GCE ‘O’ Levels or NITEC in Office Skills or other relevant fields.
• Able to work 12-hour shifts.
• At least 2–3 years of experience in helpdesk, call center, or customer service roles.
• Clear and effective communication skills in English.
• Patience and empathy when dealing with stakeholders/end users
• Proficiency in Microsoft Office tools, applications, and services.
• Ability to read and interpret architectural drawings is an advantage.
• Strong organizational skills with the ability to prioritize and multitask effectively.
• Domain expertise and understanding of Building Management or Facilities Management.
• Able to work independently with good communication skills.
• Has a good safety mindset and displays good WSH behaviour.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century!