Sales Operations Officer

Job Title:                           Sales Operations Officer                            

Department:                   Commercial      

Reporting Line:               Head of Commercial     

Location:                          Nairobi, Kenya

Job Grade:                        HAY 14

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Sales Operations Officer oversees day-to-day logistics and administrative operations including fleet management, field stock and asset control, vehicle maintenance, health and safety compliance, and coordination with field agents. The role supports the Agent Relations Officer in agent lifecycle oversight and ensures field teams have the operational tools and infrastructure needed to deliver on sales and collections performance.

Responsibilities

1. Fleet and Vehicle Management

• Oversee company vehicle scheduling and ensure optimal fleet utilization for field coverage.
• Manage vehicle maintenance schedules, service records, and repairs to ensure roadworthiness.
• Track fuel usage, submit requisitions, and monitor consumption patterns to prevent misuse.
• Maintain GPS tracking systems and review driving behavior reports to ensure safety and efficiency.

2. Field Stock and Ordering Oversight

• Forecast and place stock orders based on field demand and sales pipeline.
• Coordinate with warehouse/logistics teams to ensure timely stock delivery to field agents.
• Monitor daily stock movement, returns, and reconciliation against sales reports.
• Flag inconsistencies or losses and escalate to relevant managers for resolution.

3. Agent Oversight Support

• Support the Agent Relations Officer in coordinating onboarding logistics and tools setup.
• Review weekly agent performance dashboards and flag underperformance or operational blockers.
• Coordinate field visits, performance reviews, and feedback forums.
• Ensure all agents have access to sales kits, branded materials, and mobile systems.

4. Health, Safety, and Compliance

• Ensure all staff and agents are oriented on safety policies and field SOPs.
• Track compliance with PPE usage, incident reporting, and company safety guidelines.
• Conduct periodic safety audits and vehicle inspections to reduce operational risk.
• Support ethics training and follow-up on code of conduct breaches in coordination with HR.

5. Reporting and Field Coordination

• Compile weekly operational reports covering fleet, stock, field support issues, and resolutions.
• Escalate operational gaps to management with actionable recommendations.
• Maintain a daily tracker of issues resolved, delays encountered, and emerging risks.
• Support and follow up on leave planning.
• Organize training and onboarding on commercial functions for new staff.
• Serve as a liaison between teams and upper sales management.
• Maintain documentation on sales processes, policies, and provide relevant sales training. materials to assist with onboarding new sales talent by the regional trainers.

Knowledge and Skills 

Experience:

• 2-4 years’ experience in field operations, fleet or logistics coordination, preferably in PayGo, telecom, FMCG, or microfinance. 
• Experience working with field sales agents and last-mile distribution environments.
• Demonstrated problem-solving and cross-functional coordination skills.

Qualifications:

• Bachelor’s degree in Logistics, Business Administration, Operations, or related field.

Language(s): 

• English
• Kiswahili

Technology:

• Knowledge in computer applications (Microsoft Office)
• Strong Excel and digital tools proficiency (e.g., GPS tracking, stock tracking systems, mobile CRMs).

Key Competencies:

• Organized and efficient with a keen eye for detail.
• Good interpersonal and communication skills across departments.
• Able to handle multiple tasks under pressure and tight deadlines.
• Ethically grounded with a safety-first mindset.
• Strong analytical and reporting capabilities.