About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Purpose of the job:  

The Retail Operations Administrator will play an active role in the Onboarding teams day to day processes. The job holder will manage operational processes surrounding the registration and losses of Gas and Electricity supplies on the ENGIE portfolio, ensuring a ‘right first time’ approach to their work. 

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package.

Key Responsibilities:

• Registration (and management of losses) of customers in a timely and accurate manner, assisting with the maintenance and development of all registration systems and processes 
• Ensuring that relevant agents are appointed/de-appointed within industry timescales 
• Ensuring that start and end reads are received for all new gains and losses in a timely manner 
  • Ensuring Erroneous Transfers are process within SLAs set by industry and monitored by the Performance Assurance Board 
• Responding effectively to and helping resolve queries in relation to Change of Supply activities. 
• Assisting in complying with Ofgem, BEIS, and DCC requests for information and reports on progress. 
• Liaising effectively with third party agents 
• Adhering to internal processes and risk frameworks 
• Efficiently and proactively managing the team mailbox and internal tickets abiding by set SLA 

Knowledge and Skills:

• Ability to act in compliance with industry standards 
• Able to identify improvements to processes to increase efficiency and smarter working 
• High level of customer satisfaction delivery
• Numerical skills 
• Strong communication skills and ability to build relationships with stakeholders 
• Microsoft Office proficient (particularly Excel) 
• Excellent time management and ability to prioritise workloads, adhering to deadlines 
• Practical approach to problem solving with a ‘right first time’ motive 
• Self-motivated and able to motivate others 

Experience/Qualifications:

• Gas and/or Electricity industry experience is highly advantageous  
• Proven record of excellent customer service.  
• Demonstrated ability to succeed in a complex and dynamic environment.  
• GCSE Grade C in Maths and English (or equivalent).  

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.