Recoveries Administrator (Energy)

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role: 

Join our Collections & Recoveries team to manage administration, liaise with stakeholders, and support our efforts in the energy transition.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package.

Key Responsibilities:

• Manage accounts through our debt recovery process
• Contact customers to collect payments via phone/email
• Liaise with stakeholders to reduce aged debt and resolve queries
• Negotiate and manage payment plans
• Maintain accurate records and data
• Create legal packs and manage spreadsheets
• Handle accounts with detrimental information from Companies House
• Manage customers in insolvency and create landlord letters
• Assist the disconnections team with support tasks
• Prepare and validate legal packs
• Manage post and mailboxes

Experience and Skills:

• Experience in legal practice, insolvency admin, or debt recovery
• Preferable utility industry experience
• Proficient in Microsoft Office
• Strong organizational skills and verbal reasoning
• Ability to manage conflicting priorities and handle difficult customers
• Team player with the ability to work at all levels
• Understanding of the legal claims process
• Knowledge of the energy industry is desirable

Qualifications:

• GCSE or equivalent

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements above, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.