Head of Communication & CSR Portugal

General Info

Designation: Head of Communication & CSR

Reporting: Country Manager

Department: Communication

Place of work: Porto

Career Path: Communication & CSR

Objectives

The Head of Communication & CSR overall objetive is to conceive and oversee the ongoing development of the organisation's Communication, Branding and CSR strategy (external and internal) and its effective delivery, in accordance with ENGIE world wide communication principles, strategy and guidelines. Once existing, the position is also accountable for managing the Communication team, to ensure that the public profile and branding of ENGIE aligns with the organisational strategy, reflects the Company values and conveys its commitment to strengthening the business sector.

Responsibilities

• Conceive and coordinate the implementation of the Communication and Events plan to cover key business requirements.
• Monitor and propose communication actions to enhance the company's brand reputation within the Portuguese market.
• Create and maintain a stakeholder information dashboard of current interactions, outcomes or feedbacks; gather useful information intelligence and share its outcomes with steering committees in order to support strategy and planning; advise senior spokespeople, delegated colleagues and customer teams on communications strategy, plans and procedures.
• Led a 24 / 7 Press Office, stablishing an effective interactive platform with media and communication third parties, in order to ensure quick and efficient access to information and communication channels in all situations and contexts.
• Provide or commission necessary deliverables to support communication needs, such as speeches, presentations and occasional newsletters; participate in decision-making over what content or collateral is required by stakeholders and advise of related risks or constrictions.
• Coordinate institutional events, including managing platform speaking appearances and attendance on own or third parties realizations.
• Coordinate the Communication function in crisis scenarios, in accordance with the Crisis Management Plan.
• Build a database of key stakeholder, third parties and provider contacts to communicate effectively with them in proactive or reactive scenarios.
• Align internal communication strategies, plans and regulatory affairs with the overall Communication strategy, in an integrated and efficient way.
• Build a solid COM & CSR organization, through own resources or specialist expertise, to meet the business needs in a sustainable manner.
• Manage delegated Government or Third Parties relations, including negotiations and campaigns; negotiate service level agreements to ensure successful deployment with third parties or service partners; plan, coordinate, and supervise activities relating to campaigns with assigned internal teams, subcontractors or service renders.
• Adjust a CSR strategy, policies and action plans in line with the principles, strategies and guidelines of the overall Business and Communication Plans.

Qualification

• Degree on Corporate Communication or similar

Requirements and Experience

• Experience on Corporate Communication, Branding & CSR strategic management, process design and roll-out coordination.
• Experience of managing an in-house communications and media relations team.
• Thorough knowledge of Portuguese media, including national and regional media networks.
• Experience or extensive acquaintance with the Energy Sector.
• Experience on managing budgets.

Specific Know How:

• Portuguese language native; English fluent; French preferable.
• Sound background in project management and project teams coordination.
• Background in the structures of national and local legal government of Energy Policies & Regulations.
• Sound background on Office tools and in the IT tools used in the Corporate Communication function.

Transversal Competencies:

• Communication
• Team Work
• Sense of Responsibility
• Passion for Learning

Specific Competencies:

• Strategic Thinking
• Results Orientation
• Information Management
• Interculturality
• Leadership