CRM and Sales Analytics Manager

What You Can Expect

As the CRM and Sales Analytics Manager, you will manage and optimize our Salesforce.com CRM system, oversee the digital marketing tech stack, conduct and analyze customer surveys, and leverage sales data for strategic decisions. This role requires technical expertise, analytical skills, and a deep understanding of sales and marketing processes to enhance customer engagement and improve sales performance.

You will handle CRM implementation, maintenance, and optimization, including user accounts, profiles, roles, security, data access, flows, sharing rules, and permission sets. You will build and maintain workflow rules, approval processes, and automation tools, and customize the CRM with custom objects, fields, record types, page layouts, and validation rules. Ensuring data quality and accuracy through audits, deduplication, data cleansing, and governance policies is essential. You will work with various departments to develop and execute CRM strategies and train users on best practices.

In sales analytics, you will analyze sales data, develop and maintain dashboards and reports, provide actionable insights, and collaborate with sales and marketing teams on data-driven campaigns.

You will conduct annual and project-level customer satisfaction surveys, analyze results, and provide insights to management.

Managing and optimizing the digital marketing tech stack, including tools like Pardot, will be your responsibility. You will integrate marketing automation tools with the CRM system, monitor and analyze digital marketing campaigns, and collaborate with the marketing team on data-driven strategies.

In lead development and maintenance, you will manage information on qualified leads, ensure data accuracy within the CRM system, and collaborate with sales and marketing teams to optimize lead development and nurturing processes.

Finally, you will align CRM, sales analytics, and digital marketing initiatives with business goals, implement process improvements, and monitor key performance indicators related to sales, customer satisfaction, and marketing performance.

This position will sit in Oakland, San Jose, Sacramento, Pasadena, CA or Overland Park, KS and will report to the Director of Sales Operations. Oakland, CA is the Headquarters for this business unit.

What You’ll Bring

• A minimum of a four (4) year degree with a focus in Business, Marketing, Data Analytics, or a related field
• A minimum of seven (7) years working in a sales and/or marketing organization
• Solid experience with Salesforce CRM administration
• Proven experience in CRM management, sales analytics, and/or digital marketing tech stack management
• Proficiency in CRM software (e.g., Salesforce, HubSpot), marketing automation tools (e.g., Pardot), and/or data analysis tools (e.g., Excel, Tableau, Power BI).
• Experience with lead databases such as Dunn, Bradstreet or ZoomInfo

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 10% of the time and with the need for some overnight trips
• Must be willing and able to comply with all ENGIE ethics and safety policies

Working Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Compensation

Salary Range: $113,900 – $174,570 USD annually

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE Services U.S. (ESUS) is a national distributed energy services company that helps education, government, and other public sector customers become more energy efficient, save money, and improve energy resiliency. Our customers benefit from our wide spectrum of on-site renewable energy generation and storage, energy efficiency, electric vehicle charging, and integrated community engagement programs. Over the past 50 years, we have helped thousands of customers across the U.S. capture more than $3 billion in energy savings, while also improving the performance of their facilities in terms of reliability, safety, comfort, and resource use. 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.