SALES SUPPORT OFFICER

Who is ENGIE?
ENGIE puts sustainable development at the center of its activities (electricity, natural gas, energy efficiency, and services) to meet the challenges of the energy transition to a low-carbon economy: access to a sustainable economy, climate change mitigation and adaptation, and resource optimization.

Who are we looking for?
We are currently searching for Sales Support Officer in S&EM Italy, based in Milan.

ENGIE Supply & Energy Management (S&EM) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its Global Business Unit Supply & Energy Management (S&EM) who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

7,500 employees around the world develop our solutions, through 19 countries. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 3 expertise:

• Asset management
• Energy supply , providing green energy & innovative solutions
• Risk management & market access

At S&EM we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

What will you do?

Under the supervision of the  Sales Support & Performance Monitoring Supervisor, you will have to do the following tasks:

• Follow up and monitor the hedging activities of national and international industrial customers (BtoB markets);
• Interface and cooperate with internal department such as :

• The Regulatory function in order to incorporate the updates issued by ARERA related to the cost items of GAS and Electricity invoices for the purpose of inclusion in the billing systems;
• The Billing team to develop any IT evolutions due to business needs and/or regulatory updates;
• Finance area for checking monthly closing activities;
• IT dpt. for managing internal IT tools and assuring continuous improvement of them;
• Internal credit risk and KYC-AML team.

• Follow up on monthly GAS and EE index updates and report into billing IT systems;
• Monthly final prices calculation of energy component to be invoiced and related internal CRM update;
• Manage Clients relationship to handle any requests/claims about technical bill/contract features;
• Manage the IT portal for customer support, creating and updating contracts, monitoring data on customers in portfolio (master records, utilities consumption and bills).
• Assure forecast analysis or final reports to be delivered to portfolio clients;

about you

• 2 years of experience in sales support roles in the energy commodity sector;
• Good communication and excellent interpersonal skills;
• Excellent knowledge of the Office Package. Power BI is a plus;
• High level of analytical and data management skills;
• Innovative mind-set and digital-oriented;
• Ability to Adapt and quick learner;
• Fluency in English is required, both written and spoken.

ABOUT ENGIE
Working at ENGIE, a multinational group, means having a wide variety of career opportunities in more than 30 countries. Whilst putting the community at the center of your professional life and contributing to real change during a challenging career.

Our commitment is clear: We support a social model that balances economic performance with positive impact on people and the planet. We bet on the power of community and act as part of a community committed to disrupting and reinventing the future. Diversity and inclusion are at the core of our corporate culture.

ENGIE is committed to combating all forms of discrimination in employment, access to training and promotion. Therefore, the integration and support of youth, adults, and people with disabilities, regardless of gender, ethnicity, or religion, are key priorities of human resources policy.

Recognized for 2025 by Sole24Ore as a leading company in diversity & inclusion, the ISO 30415:2021 and UNI PDR 125:2022 certifications are further proof of our commitment.