Front-End & Operations Officer

Who is ENGIE?
ENGIE puts sustainable development at the center of its activities (electricity, natural gas, energy efficiency, and services) to meet the challenges of the energy transition to a low-carbon economy: access to a sustainable economy, climate change mitigation and adaptation, and resource optimization.

Who are we looking for?
We are currently searching for Front-End & Operations Officer in S&EM Italy, based in Milan.

ENGIE Supply & Energy Management (S&EM) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its Global Business Unit Supply & Energy Management (S&EM) who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

7,500 employees around the world develop our solutions, through 19 countries. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 3 expertise:

• Asset management
• Energy supply , providing green energy & innovative solutions
• Risk management & market access

At S&EM we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

What will you do?
The resource will join the Front End & Operations team, with operational responsibilities and support for data management processes, post-sales activities, and optimization of flows between company systems (e.g., customer management systems, reporting platforms), contributing to efficiency and service quality for B2B customers.

Main Activities

• Customer Interaction Management: Direct support to customers, resolution of operational issues, handling requests and complaints.
• Post-Sales Operational Support: Management of technical services, activations, switches, terminations, transfers, power increases, quotations, contract renewals, interfacing between commercial, operational, metering, and distributor functions.
• Master Data and Offer Management: Oversight of processes for entering, verifying, and updating data in customer management systems (CRM), billing systems, and working files, with attention to system alignment and data security.
• Internal Team Support: Collaboration with other departments (e.g., commercial, administration, finance, IT, etc.) to ensure operational fluidity.
• Documentation and Compliance: Document management via company platforms, support for archiving activities, verification and transmission of fiscal and contractual documents, regulatory compliance (VAT, Excise, GDPR).
• Reporting and Analysis: Production and verification of operational reports, process data analysis, and identification of issues/improvements.
• Process Improvement: Active participation in the analysis of critical issues (misalignments, automation, system rationalization), proposal of solutions, and optimization of operational flows.

ABOUT YOU

• Technical high school diploma or degree in economics or management.
• At least 2-4 years of experience in operational/post-sales roles in the energy & utilities sector, preferably B2B.
• Knowledge of main company systems: customer management (CRM), billing, metering, reporting platforms, and data management.
• Data management, analysis, and reporting skills.
• Knowledge of advanced data analysis and reporting tools (advanced Excel, advanced data management and reporting tools such as Power BI, DataIku).
• Familiarity with billing, credit, and fiscal compliance processes (VAT, Excise).
• Aptitude for process analysis and identification of issues/improvements.
• Proficiency in spoken and written English.

Soft Skills

• Precision, attention to detail, and quality orientation.
• Ability to work in cross-functional teams and manage relationships with various company functions.
• Operational problem-solving and priority management.
• Proactivity in proposing solutions and improvements.
• Customer and results orientation.
• Excellent communication and support skills for internal/external customers.

Plus

• Experience in automation and digitalization projects for customer management processes (CRM).
• Experience in managing cross-functional projects in coordination with IT and business teams.
• Proficiency in spoken and written French.
• Knowledge of Python.

Type of contract:

Permanent contract according to local law

About ENGIE

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century!

Working at ENGIE, a multinational group, means having a wide variety of career opportunities in more than 30 countries. Whilst putting the community at the center of your professional life and contributing to real change during a challenging career.

Our commitment is clear: We support a social model that balances economic performance with positive impact on people and the planet. We bet on the power of community and act as part of a community committed to disrupting and reinventing the future. Diversity and inclusion are at the core of our corporate culture.

ENGIE is committed to combating all forms of discrimination in employment, access to training and promotion. Therefore, the integration and support of youth, adults, and people with disabilities, regardless of gender, ethnicity, or religion, are key priorities of human resources policy.

Recognized for 2025 by Sole24Ore as a leading company in diversity & inclusion, the ISO 30415:2021 and UNI PDR 125:2022 certifications are further proof of our commitment.