About the Role

Reporting to the Head of Customer Operations, the Billing & Payments Lead is responsible for leading ENGIE Retail’s billing, payments and revenue assurance function. The role ensures accurate, timely and compliant billing outcomes, strong financial performance and a positive customer experience across the end‑to‑end revenue lifecycle.

Key responsibilities include:

• Lead billing, payments and revenue assurance operations to deliver accurate, timely and compliant customer outcomes across pre‑ and post‑billable activities.
• Own and improve critical billing and revenue metrics, including billing readiness, unbilled volumes, metering performance and revenue leakage.
• Lead and develop internal teams and external delivery partners, ensuring service levels, quality standards and regulatory obligations are consistently met.
• Partner closely with Sales, Digital and operational stakeholders to identify and resolve billing readiness issues, improve conversion and uplift revenue capture.
• Manage operational risk and compliance across billing, metering and customer processes, acting as control owner for key regulatory obligations.
• Drive continuous improvement across processes, systems and customer journeys, using data‑driven insights to improve efficiency, accuracy and experience.

About You

You bring extensive experience in retail energy operations, with a strong track record across billing, payments, metering and revenue assurance in complex, high‑volume environments. You are a confident people leader who can lead operational teams and partners, manage risk and compliance, and translate data into practical improvements.

• Deep knowledge of retail energy billing and revenue processes, including pre‑ and post‑billable workflows and regulatory requirements.
• Proven experience leading operational or BPO teams, with a focus on performance, capability uplift and service quality.
• Strong analytical and problem‑solving skills, with the ability to diagnose complex issues and implement sustainable solutions.
• Experience managing commercial and contractual performance of external partners against SLAs and obligations.
• The ability to collaborate and influence across Sales, Digital, Compliance and external market participants.
• A continuous improvement mindset, with strong communication skills and a commitment to safety, compliance and customer outcomes.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer's responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.