SUMMARY

The Workforce Strategy & Analytics Manager – Client Success plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds and maintains dashboards, tracks KPIs and OKRs, and partners closely with leadership and cross-functional teams to keep strategic workstreams moving forward.

• Schedule: Nightshift M-F

• Onsite in Skytech IT Park, Mabalacat, Pampanga

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

Strategic Oversight & Initiative Tracking

• Monitor progress of strategic initiatives and workstreams across Client Success, ensuring timelines, deliverables, and ownership are clearly defined and maintained.
• Partner with leadership to track and report on progress against organizational goals, OKRs, and transformation priorities.
• Identify risks, blockers, or misalignments and proactively escalate or resolve to maintain momentum.

Dashboarding & Reporting

• Build and maintain dashboards that visualize project status, workforce metrics, and strategic KPIs.
• Provide regular reporting to senior leadership on initiative health, staffing alignment, and operational performance.
• Translate complex data into actionable insights to support decision-making.

Cross-Functional Coordination

• Serve as a central point of coordination across Client Success, Operations, Commercial, HR, and Finance to align on priorities and execution plans.
• Facilitate collaboration between internal teams to ensure shared accountability and timely delivery of strategic work.
• Lead or support cross-departmental meetings and planning sessions to drive alignment and transparency.

Performance Monitoring & Optimization

• Track and analyze workforce utilization, load balancing, and delivery capacity across teams.
• Recommend adjustments to staffing models, workflows, or priorities based on real-time data and business needs.
• Ensure visibility into team performance and workload distribution to support employee wellbeing and client satisfaction.
• Partner with RDM Workforce Manager to define and support staffing needs for Client Success.

Process & Systems Improvement

• Continuously improve planning, tracking, and reporting processes through automation, tooling, and best practices.
• Evaluate and implement systems (e.g., Power BI, Salesforce) to support real-time visibility and strategic alignment.

Perform other job duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Education/ Certifications/ Experience

• Bachelor’s degree in Business, Operations, Strategy, or related field (Master’s preferred).
• 5+ years in workforce planning, strategic operations, or program management in a service-based environment.
• Proven experience in project tracking, dashboarding, and cross-functional coordination.
• May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements

Competencies/ Skills/ Abilities

• Strategic thinking and ability to align workforce planning with organizational goals
• Strong analytical skills with ability to interpret complex data and proficiency in tools like Excel, Power BI, Tableau, Salesforce and/or Smartsheet.
• Excellent project management and organizational skills
• Ability to monitor and track multiple initiatives and workstreams simultaneously
• Strong communication and interpersonal skills to collaborate across departments
• Experience with KPI and/or OKR tracking and reporting
• Ability to identify risks and proactively resolve issues to maintain momentum
• Comfort working in a fast-paced, dynamic environment with shifting priorities
• High attention to detail and commitment to data accuracy and integrity
• Experience with process improvement and systems implementation
• Ability to influence and partner with senior leadership

Other

• Passion to drive Engie Impact’s mission and values

WORK ENVIRONMENT:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• Working hours will follow PST.
• Performing duties and attending events during the evening and on the weekend occurs infrequently but may be required
• Must be able to travel 15-30% with 1-2 trips to the United States per year
• Traveling off-site to a local event is required
• To report on site at the Mabacalat office

REQUIRED PHYSICAL ACTIVITIES:

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.