SUMMMARY:
This position supports departmental operations; responsibilities include reading and interpreting utility bills and researching account details for the accurate data entry of on-going, resource and historical bills.

LOCATION:

Mabalacat, Pampanga

Work Set-Up:

On-site

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
• Read and interpret utility bills; research account details for the accurate data entry of on-going, resource and historical bills.

• Research and resolve account number/meter number changes.

• Review invoices for address change confirmation.

• Communicate / interface with internal customers to ensure data integrity.

• Indentification and research of billing situations requiring immediate attention or further actions.

• Assist in sorting / opening of incoming mail.

QUALIFICATIONS
Education/Certification/Knowledge

• Requires a high school diploma or GED.
• Minimum 1 year prior job experience, preferred.

Skills/Abilities: 

• Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet.
• Must have 10-key by touch, with a minimum of 9500 keystrokes per hour, with accuracy rating of 99% or above.
• Must be a team player who is detail oriented, dependable and adaptable.

• Must be flexible with schedule and available for overtime work as needed, including some weekends.

• Ability to stay focused with repetitive type of work.
• Other combinations of experience/education may be considered. 

WORK ENVIRONMENT

• Work schedules vary depending on department needs
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
• Traveling off-site to a local event occurs rarely and may be required

• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employee

REQUIRED PHYSICAL ABILITIES

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper • Adequate hearing and verbal abilities to communicate effectively in person and by telephone

• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds