About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the role

We are looking for a Senior Onboarding Administrator to join our team and support key processes with precision and efficiency. You will play a crucial role in resolving complex issues, liaising with internal and external parties, and ensuring smooth onboarding operations.

Key Responsibilities:

• Manage customer registrations and losses accurately and timely.
• Ensure agents are appointed/de-appointed within industry timescales.
• Handle start and end reads for new gains and losses promptly.
• Process Erroneous Transfers within industry SLAs.
• Understand and manage contractual relationships with Meter Operators, Meter Asset Providers, Data Collectors, and Data Aggregators.
• Resolve queries related to Change of Supply activities.
• Comply with requests from Ofgem, BEIS, and DCC.
• Liaise effectively with third-party agents.
• Adhere to internal processes and risk frameworks.
• Manage team mailbox and internal tickets efficiently.
• Develop and update process documentation regularly.
• Resolve complex queries both internally and externally.
• Prioritize and respond to customer queries and complaints.
• Assist with work allocation and provide technical support to the team.
• Provide team reporting and visibility of task performance.
• Participate in internal projects and focus groups as a subject matter expert.
• Conduct regression/testing within deadlines.
• Represent the team in meetings and ensure timely action on team tasks.
• Facilitate on-the-job training and improvements for Onboarding Administrators.
• Review team development and recommend cross-skilling initiatives.
• Monitor industry changes and share impacts with the team.
• Deputize in the absence of the Team Manager.

Knowledge and Skills:

• Understanding of registration processes and interdependencies.
• Proven ability to coach and mentor colleagues.
• Strong numerical and verbal comprehension skills.
• Excellent document writing and communication skills.
• Proficiency in Microsoft Office.
• Exceptional time management and problem-solving skills.
• Self-motivated and able to motivate others.
• Ability to produce effective work within tight deadlines.

Experience and Qualifications:

• Gas and/or Electricity industry experience and relevant Market Interaction experience.

• Proven record of excellent customer service.

• Ability to succeed in a complex and dynamic environment.
• Previous leadership experience is desirable
• GCSE Grade C in Maths and English (or equivalent).
• Preferred: Degree level (or equivalent).

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.