About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role

As Meter Data Management Senior Administrator you will play an integral role within the Meter Data Management Team, focusing on work allocation, escalations, reporting and any project driven work.

You will support the team in carrying out operational processes whilst ensuring training is provided where needed and support other members of the team with both internal and external escalations.  You will  work closely with the Team Manager to provide reporting on areas not captured within MI and ensure the team are on track to hit year end targets and industry SLAs.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package.

Key Responsibilities:

• Liaising with our designated 3rd Parties by attending operational calls to escalate any issues and be a feedback loop into the team
• Supporting the team and our frontline customer service to resolve queries
• Support the team with day to day processes ensuring we are adhering to any SLAs
• Assist the Team Manager with work allocation according to team responsibilities and level of experience, and to provide technical assistance to others ensuring that customer queries are resolved within service levels and performance targets are met
• First point of escalation within the team for queries both internal and external then managing these through to resolution
• Support the team with training needs, using the skills matrix to identify where cross training is required
• Work alongside Team Manager to collate reporting for any meetings required and provide visibility where MI reports are not in use
• Assisting in complying with Ofgem, BEIS and DCC requests for information and reports on progress on an adhoc basis
• Play a key role within any audit activities required to be carried out by the team, attending audit meetings and collating any evidence required.
• Own all testing responsibilities within the team and ensure these are carried out when required for changes to be made in systems
• Updating process documentation where changes are required and ensure documentation is reviewed and updated on a quarterly basis as a minimum
• Full involvement with any Data Cleansing Activities planned so these can then be actioned by the team and monitored
• Assist with internal projects and focus groups where required as a subject matter exper

Knowledge and Skills:

• Excellent numerical Skills
• Strong communication skills and ability to build relationships with stakeholders

• Microsoft Office Proficient (intermediate to advanced Excel skills preferred)
• Excellent time management and ability to prioritise workloads, adhering to deadlines
• Practical approach to problem solving with a ‘right first time’ motive
• Self-motivated and able to motivate other

Experience

• Experience within a similar role within the Energy sector, desirable

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.