Retail Operations Administrator

Administrator, Energy Retail Operations (Leeds) - 7 roles

Six month fixed term contract

About ENGIE

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.

ENGIE Energy Supply provides energy to over 17,000 businesses across the UK. We power a range of businesses, from small SMEs through to major I&C organisations with added-value solutions to help our customers achieve their energy and net zero goals. This includes innovative corporate power purchase agreements, flexibility services and a range of tariffs to support our customers with the transition to renewable energy.

About the Role

We have a number of 6 month fixed term contract vacancies for administrators.  These roles will provide administrative, customer and technical support where needed across the Retail Operations department.  You will be responsible for accurately entering and updating data into our systems, ensuring data integrity and confidentiality; Managing processes internally and externally and resolving customer queries and disputes. 

These are hybrid roles assigned to our Leeds office where the successful candidates would be based two days a week.

On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Summary of key responsibilities

• Responsibility for particular customer accounts or tasks ensuring monitoring and completion within contractual and internal deadlines and adherence to industry regulation 
• Supporting various departments to accurately input and update data and detailed notes into systems. 
• Identify and correct data entry errors. 
• Assist with administrative tasks as needed. 
• Prioritise and respond to customer queries and complaints in a timely manner. 
• To resolve problems and exceptions within agreed timelines. 
• To liaise with internal and external parties to ensure that tasks are managed accurately and efficiently and that we keep customers and partners regularly informed of progress. 
• Assist internal stakeholders when required. 
• Adherence to internal processes, risk frameworks, industry compliance and regulation, and any other appropriate requirements. 
• To take actions, working with other teams / departments if necessary, to improve customer experience 
• To ensure that all processes are operated in a timely and efficient manner with a focus to provide excellent customer service at all times 

Knowledge and skills:

• Excellent communication skills (including written and telephone skills). 
• Excellent interpersonal skills. 
• Proficiency with Microsoft Office (Excel, Word, Outlook).  
• Proven ability to produce accurate work under pressure. 
• Able to demonstrate a practical approach to problem solving. 
• Excellent attention to detail and organizational skills. 
• Ability to work independently and as part of a team. 
• Numerical skills. 
• Verbal reasoning skills. 

Experience/qualifications

• Proven record of excellent customer service 
• Proven experience in data entry or administrative roles. 
• Previous industry experience is desirable. 
• GCSE English Grade C / 5 and above (or equivalent). 
• GCSE Maths Grade C / 5 and above (or equivalent). 

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid Working
• Bonus Programme
• Healthcare Cash Plan
• Employer Pension Contribution
• Healthcare Cash Plan
• myENGIE Benefits
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.