Recoveries Associate (Energy) Leeds

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality

Role

We are seeking a proficient Debt Recoveries Associate to oversee the collection of overdue payments in accordance with both internal and external legal procedures.  The job holder will work to deliver a seamless and efficient process for all stakeholders involved.  

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities:

• Engage with customers to either collect full payment, or establish a payment plan in line with internal procedures. 
• Efficiently move accounts through the disconnections process using our ‘Blackthorne’ platform
• Collaborate with internal and external agents to reduce aged debt and ensure smooth operations.
• Prepare and monitor payment plan requests, manage the warrant process, and handle all necessary paperwork in line with internal processes.
• Ensure disconnection notes are added to tickets and manage warrants on day of disconnection.
• Make pre-emptive calls to customers to encourage debt payment before disconnection.
• Respond to emails in the disconnections inbox, manage allocated tickets from start to finish, conduct pre-warrant checks and calls, maintain spreadsheets and create legal packs as required.

Experience and skills

• Proven credit control experience (min 1 year)
• Debt recover knowledge (desirable)
• Exceptional attention to detail
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team prioritising tasks as needed
• Proficiency in MS Excel (Intermediate) and other MS Office suite applications
• Ability to work in a fast paced and complex environment
• Energy industry experience desired

Qualifications: 

• GCSE English Grade C and above or equivalent
• GCSE Mathematics Grade C and above or equivalent 

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements above, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.