Market Operations Improvement Analyst

12 month FTC  Market Operations Improvement Analyst– Energy Retail Operations (Leeds)

About ENGIE

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.

ENGIE Energy Supply provides energy to over 17,000 businesses across the UK. We power a range of businesses, from small SMEs through to major I&C organisations with added-value solutions to help our customers achieve their energy and net zero goals. This includes innovative corporate power purchase agreements, flexibility services and a range of tariffs to support our customers with the transition to renewable energy.

About the Role

We have a 12 month fixed term contract vacancy for a Market Operations Improvement Analyst.  The job holder will support the Market Operations Improvement Manager in driving continuous improvement across Market Operations. The role involves identifying areas for improvement, supporting action plans, and embedding an improvement methodology across the teams. 

This is a hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.

On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Summary of key responsibilities

• Support the 2025 continuous improvement projects to drive process improvements and operational excellence. 
• Collaborate with cross-functional teams to identify key areas for improvement. 
• Provide recommendations for the development and implementation of continuous improvement strategies. 
• Collect and analyse data to identify opportunities for improvement and track progress. 
• Provide training and coaching to employees on continuous improvement methodologies. 
• Communicate effectively and build strong relationships with all Market Operations functions. 
• Assist in the preparation of reports and presentations for senior management. 
• Contribute to the development of the training roadmap for 2025, ensuring comprehensive coverage of all required topics and minimizing disruption to daily operations. 
• Support process improvement and automation initiatives to enhance workload management and operational efficiency. 
• Empower employees by providing them with the necessary tools and training to perform at their best. 

Knowledge and skills:

• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Experience in project management and continuous improvement methodologies. 
• Ability to work collaboratively with cross-functional teams. 
• Proficiency in data analysis tools and software. 
• Knowledge of the energy supply industry is a plus. 

Experience/qualifications

• Proven record of excellent customer service 
• Previous industry experience in a similar role is desirable. 
• GCSE English Grade C / 5 and above (or equivalent). 
• GCSE Maths Grade C / 5 and above (or equivalent). 

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid Working
• Bonus Programme
• Healthcare Cash Plan
• Employer Pension Contribution
• Healthcare Cash Plan
• myENGIE Benefits
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.