Insights & Research Lead (Energy)

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Role

Join our Energy Supply business and be a part of the energy transition! We are looking for a dynamic Research and Insight Manager to lead and develop key insights that drive business growth through enhanced customer and competitor understanding.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities:

• Direct and manage customer and competitor insight projects, providing key recommendations to stakeholders for proposition development and positioning.
• Create new insight programmes to increase understanding of customers and competitors, and communicate key findings to the business.
• Engage with stakeholders to understand their challenges and establish an insight-led approach to support problem solving and strategic planning.
• Deliver annual customer-focused research programmes, working with agencies to develop questionnaires and discussion guides, and ensure successful research fieldwork.
• Manage and report on key customer service research programmes (NPS, Customer Satisfaction, and Customer Experience), driving engagement at the Executive level and across the business.
• Liaise with Legal, Compliance, and Data Protection teams to ensure customer research programmes meet internal policies.

Knowledge and Skills:

• Extensive experience in setting up and managing research projects from start to finish.
• Proven ability to communicate and engage insights across the business and at the Executive level.
• Excellent knowledge of the Energy Industry, with experience in developing models and tools to monitor market and competitor movements.
• Ability to make insight-led recommendations to the business.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Strong data driven skills with the ability to interpret complex data from various sources.
• Self-starter with a proactive approach.

Experience/Qualifications:

• Demonstrable experience in a research and insight function.
• Experience in successfully launching new insight programmes to support business decision-making, preferably in B2B markets.
• Experience in managing a wide range of stakeholders.
• Educated to a degree level (or equivalent)

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.