Fixed Term Contract Credit Control & Collections Associate (Energy)

6 month fixed term contract - Credit Control & Collections Associate 

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Role

We are looking for a dedicated Credit Control & Collections Associate for a 6 month Fixed Term Contract to help us manage and resolve non-payment issues, ensuring a smooth and efficient process for all stakeholders involved.

The role will include transactional work such as conducting account reviews to resolve non-payment of energy bills. You will work closely with both internal and external stakeholders, handling ad hoc requests, and analysing debt to improve good customer outcomes.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities:

• Adhere to internal processes and risk frameworks.
• Produce and maintain weekly reports showing activity on accounts in arrears.
• Chase payments via telephone, email, and letters.
• Ensure timely payment of debts.
• Reconcile accounts.
• Progress and resolve customer disputes.
• Conduct regular account reviews of aged debts to maximise cash collection and reduce aged debt.
• Liaise with internal stakeholders within the Energy Supply Division.
• Manage the Debt Collection process with external parties.
• Handle ad-hoc requests.
• Manage administrative duties.

Experience and skills

• Proven credit control experience (min 1 year)
• Exceptional attention to detail
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team prioritising tasks as needed
• Proficiency in MS Excel (Intermediate) and other MS Office suite applications
• Ability to work in a fast paced and complex environment
• Energy industry experience desired

Qualifications: 

• GCSE English Grade C and above or equivalent
• GCSE Mathematics Grade C and above or equivalent 

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements above, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.