Billing Administrator

Six month FTC  Billing Administrator – Energy Retail Operations (Leeds)

About ENGIE

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.

ENGIE Energy Supply provides energy to over 17,000 businesses across the UK. We power a range of businesses, from small SMEs through to major I&C organisations with added-value solutions to help our customers achieve their energy and net zero goals. This includes innovative corporate power purchase agreements, flexibility services and a range of tariffs to support our customers with the transition to renewable energy.

About the Role

We have a 6 month fixed term contract vacancy for a billing administrator.  The post holder will be responsible for correctly and accurately invoicing all customers for their portfolio, totalling multi million pounds of revenue.  You will be required to adhere to strict contractual and internal deadlines; minimising errors and rework through diligent data management, whilst assisting customers with technical enquires of a billing nature. 

This is a hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.

On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Summary of key responsibilities

• Responsible for your own portfolio of customers totalling multi-million pounds of revenue ensuring that all invoices (paper, electronic, EDI, manual) are produced by the contractual deadline and adhere to taxation rules. 
• Responsible for clearing any outstanding unbilled position in your portfolio on a monthly basis. 
• To participate in reducing the number of credit notes through accurate invoicing and data management. 
• To reduce the number of reconciliations and disputes through diligent data management. 
• Responsible for applying industry data changes, as notified by internal departments and external parties, ensuring that correct pass through charges are applied. 
• Prioritise and respond to customer enquiries and complaints in a timely manner. 
• To ensure billing exceptions assigned to your portfolio are resolved in a timely manner. 
• To liaise with internal and external parties to ensure that accounts in your portfolio are set up accurately and efficiently in time for each billing run. 
• To send billed data consumption reports, copy invoices and billing performance reports to customers as required. 
• Assist account managers with periodic customer meetings as a subject matter expert, to advise on billing issues pertaining to your portfolio. 
• Adherence to internal processes and risk frameworks. 

Knowledge and skills:

• Understanding of the billing processes and interdependencies between billing and interfacing departments.  
• Numerical skills. 
• Verbal reasoning skills. 
• Interpersonal skills. 
• Proficiency with Microsoft Office.  
• Able to produce effective work within tight deadlines. 
• Proven ability to produce accurate work under pressure. 
• Good organisational skills. 
• Able to demonstrate a practical approach to problem solving. 
• Working knowledge of Gas and/or Electricity industry is beneficial. 

Experience/qualifications

• Proven record of excellent customer service 
• Previous industry experience in a similar role is desirable. 
• GCSE English Grade C / 5 and above (or equivalent). 
• GCSE Maths Grade C / 5 and above (or equivalent). 

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid Working
• Bonus Programme
• Healthcare Cash Plan
• Employer Pension Contribution
• Healthcare Cash Plan
• myENGIE Benefits
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.