At ENGIE, we are accelerating the energy transition to build a more sustainable future. Our Energy Supply UK division plays a vital role in delivering reliable energy services to customers across the country. We need talented people who keep our critical systems running smoothly every day.

 

As an Applications Support Analyst, you will be at the heart of our IT operations. You will ensure our core business applications and customer-facing digital platforms perform at their best. Your work directly supports 360 colleagues and the customers they serve.

 

 

- Manage 2nd and 3rd line application incidents, ensuring resolution within agreed SLAs

- Maintain and develop the incident knowledge base to drive continuous service improvement

- Coordinate with application vendors to deliver timely defect fixes and system upgrades

- Prepare and submit release instructions for UAT and Production environments, following change management procedures

- Collaborate with Infrastructure Analysts, DBAs, and Project Delivery teams to transition applications into support effectively

- Identify opportunities to improve existing systems and processes, reducing support overhead and enhancing customer experience

- Participate in the Out of Hours Applications Support rota for core operational systems

 

 

- Experience in application support within the UK energy supply or utilities sector

- Knowledge of ITIL-aligned practices including Change and Release Management, Service Request fulfilment, and Problem Management

- Familiarity with supporting systems such as Microsoft technologies, Oracle, and SQL Server

- Exposure to cloud-based platforms, principally Azure and AWS, including 3-tier application architectures

- Understanding of DevOps procedures, Data Factory, and digital pipeline development

- Strong analytical and problem-solving skills with the ability to communicate solutions clearly to non-technical audiences

- A collaborative mindset with experience working in small, agile teams

- A-levels or equivalent, with relevant technical qualifications; ITIL Foundation certification and a degree in IT or Computer Science are desirable

 

 

This role is based in Leeds two days a week, United Kingdom. The working arrangement is hybrid, combining office presence with remote flexibility. Occasional travel to other ENGIE sites may be required.

 

 

- A competitive salary and clear career progression within a global energy leader

- A diverse range of missions spanning incident management, vendor coordination, release management, and process improvement

- Stimulating, meaningful work that directly supports the energy transition

- A friendly, supportive team environment where collaboration is valued

- Flexible hybrid working to support your work-life balance

- Access to professional development, training, and industry-recognised certifications

 

 

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

 

ENGIE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications regardless of age, disability, gender identity, race, religion, sexual orientation, or any other characteristic protected by law.

 

If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to accommodate your needs to ensure a fair and accessible experience for every candidate.