9 Month Fixed Term Contract - Change of Tenancy Advisor (Energy)

9 month Fixed Term Contract opportunities

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role

We have two 9 month fixed term contract opportunities in our Change of Tenancy team. In these customer facing/operational roles you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately. Working as part of the Customer Data Change of Tenancy team, the roles will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.

These are Hybrid roles assigned to our Leeds office where the successful candidates would be based two days a week.   On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities

• Managing Loss Notifications on a rota.
• Assisting the recoveries and collections team with Warrant chat on warrant days, validating leases.
• To investigate and identify potential change of customers and to process the setup of change of customers (CoC’s).
• Accurate and timely management of Customer Data Query tickets.
• To ensure all deemed and any other change to contracts are set up accurately and within agreed timescales.
• To ensure that all processes are operated in a timely and efficient manner in accordance with current business and industry practices. With a focus to provide excellent customer service at all times
• Ability to communicate effectively with customers, consultants and brokers as well as third party industry bodies, e.g. National Grid by phone and email.
• Adherence to internal processes and risk frameworks and an active involvement in identifying and implementing improvements.
• Ensure management and the team are kept up to date with issues and escalations are carried out in a timely manner. Provide detailed handovers to the team at every opportunity.
• To identify themes of process and system issues that are creating high volumes of queries
• To provide support to the Credit Control team to resolve disputes in a timely manner
• Support the team with team inbox on a rota.

Knowledge and skills:

• Excellent communication skills (including written and telephone skills).
• Verbal comprehension skills.
• Numerical skills.
• Microsoft Office proficient.
• Proven record of excellent customer service.
• Able to produce accurate work within tight deadlines.
• Organisational skills.
• Practical approach to problem solving.
• Ability to present information effectively.
• Understanding of the registration processes and interdependencies between Sales and Customer Services and interfacing departments.

Experience and qualifications

• Previous customer service experience
• Preferable experience of a customer setup role            
• GCSE Maths Grade C (or equivalent) or above
• GCSE English Grade C (or equivalent) or above

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.