6 Month FTC Sales Support Team Leader (Energy)

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role: 

The Sales Support Team Leader will manage and lead a high performing Sales Support team, delivering exceptional support services to the ENGIE Sales Team and Account Managers

In this role, you will ensure the team consistently upholds outstanding service standards, driving positive contributions toward sales targets. You will implement robust performance metrics to measure team effectiveness, support sales automation initiatives, and act as a key liaison between the team and other business units

You will also identify and lead process improvements, enhance core business systems, and contribute to projects that optimise efficiency. By fostering a customer-centric mindset, you will enable the Sales Team to focus on achieving sales goals while ensuring the Sales Support team remains proactive, responsive, and aligned with the needs of both internal and external customers.

Key Responsibilities:

• Day to day personnel management of a large Sales Support team including supporting the team with PDP development and training. 
• Matching resource allocation to the changing requirements of the sales teams to maximise commercial opportunity and manage workloads across multiple systems based on business requirements 
• Ensuring processes are robust and fit for purpose.  
• Ensuring all members of Sales Support are trained to complete work to a very high standard under very tight deadlines 
• Ensure all data used to input into systems is both complete and of appropriate quality “right first time” while meeting required turn-around times consistently throughout the year 
• Defining, setting and managing quality standards within the team to ensure the expectations of both internal and external customers are met 
• To manage and administer the HH, NHH and Gas Matrices (including improvements to these) 
• To work with the Sales  Managers to ensure good working relationships between Sales Support and the Sales Teams 
• To engage with Channel partners to support stated sales ambitions 
• To drive sales automation to annual sales targets  
• To provide robust reporting across all Sales Support activities 
• To maintain effective communication across other departments, including involvement in wider Project Groups where Sales representation and action is required 
• To ensure Company people management processes are well applied 
• To ensure the wider business is aware of the Sales Support, the team members and its function within the Sales operation

Requirements:

• Previous experience of providing sales administration
• Previous management experience
• Management and motivational skills experience
• Ability to analyse problems and identify solutions using Microsoft Office
• Proven ability to manage customer (internal and external) relationships

Qualifications:

• Degree level or equivalent

  Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.