KEY ACCOUNT MANAGER - ELECTRICITY AND GAS SALES

Who is ENGIE?
ENGIE puts sustainable development at the center of its activities (electricity, natural gas, energy efficiency, and services) to meet the challenges of the energy transition to a low-carbon economy: access to a sustainable economy, climate change mitigation and adaptation, and resource optimization.

WHO ARE WE LOOKING FOR?
We are currently searching for Key Account Manager in S&EM Italy, based in Milan.

ENGIE Supply & Energy Management (S&EM) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its Global Business Unit Supply & Energy Management (S&EM) who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

7,500 employees around the world develop our solutions, through 19 countries. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 3 expertise:

• Asset management
• Energy supply , providing green energy & innovative solutions
• Risk management & market access

At S&EM we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

What will you do?
We are looking for a talented Key Account Manager to join our sales team and manage the relationship with our strategic customers (B2B) in the electricity and gas sector. You will be responsible for developing and maintaining long-term partnerships with key clients, understanding their needs and requirements, managing portfolio hedging and proposing solutions that meet their objectives.

You will have to do the following tasks:

• Build and maintain strong relationships with key customers for electricity and gas supply;
• Understand the customer’s business goals, challenges, and opportunities;
• Develop business with new accounts;
• Negotiate contracts and agreements with customers and ensure timely and accurate delivery of products and services;
• Be always available during market hours to hedge to support clients in hedging activity;
• Participate actively in structuring and building new products and services;
• Monitor customer satisfaction and loyalty and resolve any issues or complaints;
• Stay updated on market trends, competitors, and customer needs;
• Identify and pursue new sales opportunities within existing customers;
• Provide feedback and insights internally to improve our offerings and competitive edge;
• Participate to the team’s spirit and be ready to back-up the teammates.

What will you do?
We are looking for a talented Key Account Manager to join our sales team and manage the relationship with our strategic customers (B2B) in the electricity and gas sector. You will be responsible for developing and maintaining long-term partnerships with key clients, understanding their needs and requirements, managing portfolio hedging and proposing solutions that meet their objectives.

You will have to do the following tasks:

• Build and maintain strong relationships with key customers for electricity and gas supply;
• Understand the customer’s business goals, challenges, and opportunities;
• Develop business with new accounts;
• Negotiate contracts and agreements with customers and ensure timely and accurate delivery of products and services;
• Be always available during market hours to hedge to support clients in hedging activity;
• Participate actively in structuring and building new products and services;
• Monitor customer satisfaction and loyalty and resolve any issues or complaints;
• Stay updated on market trends, competitors, and customer needs;
• Identify and pursue new sales opportunities within existing customers;
• Provide feedback and insights internally to improve our offerings and competitive edge;
• Participate to the team’s spirit and be ready to back-up the teammates.

About YOU

• Experience as Key Account Manager in the electricity and gas sector or, in case of lack of specific sales experience, a motivated person who wants to learn the job who had daily interactions and solved customer needs and complaints effectively and efficiently with customers in his/her previous role;
• At least five years of experience in the electricity and gas market, products, and regulations;
• Excellent high-stress management, especially he/she must show outstanding ability to manage stress in scenarios where quick reactions are needed;
• Fluent English and Italian;
• Willingness to be part of a team, possessing a strong team spirit, and understanding that the group’s results come before his/hers own.
• Ability to build rapport and trust with customers and stakeholders;
• Excellent communication, negotiation, and presentation skills;
• Analytical and problem-solving skills;
• Self-motivated and results-oriented;
• Bachelor’s degree in business, engineering, or related field
• The candidate must be willing to travel;
• A third language would be a plus.

Type of contract:

Permanent contract according to local labour law.

ABOUT ENGIE

Working at ENGIE, a multinational group, means having a wide variety of career opportunities in more than 30 countries. Whilst putting the community at the center of your professional life and contributing to real change during a challenging career.

Our commitment is clear: We support a social model that balances economic performance with positive impact on people and the planet. We bet on the power of community and act as part of a community committed to disrupting and reinventing the future. Diversity and inclusion are at the core of our corporate culture.

ENGIE is committed to combating all forms of discrimination in employment, access to training and promotion. Therefore, the integration and support of youth, adults, and people with disabilities, regardless of gender, ethnicity, or religion, are key priorities of human resources policy.

Recognized for 2025 by Sole24Ore as a leading company in diversity & inclusion, the ISO 30415:2021 and UNI PDR 125:2022 certifications are further proof of our commitment.