DEPUTY OPERATIONS SUPPORT MANAGER

ENGIE Zielona Energia Sp. z o.o.

is looking for a person for position:

Deputy Operations Support Manager

location: Katowice, Poland

Main responsibilities:

• Supporting the manager in ensuring the effective functioning of the Operational Support Department

• Co-managing the team, including developing employees' competencies, setting and evaluating periodic goals, conducting developmental discussions, and managing employees' work time

• Resolving current issues and facing challenges

• Supporting the optimization of processes supporting the sales area

• Settlement and post-sales service for strategic clients

• Participation in the reporting and reporting process

• Supervision over the process of changing the seller

• Participation in the energy and derivative products settlement process

• Initiating actions and implementing changes resulting, among others, from changes in legal regulations, optimization, or launching new processes

Candidate profile:

• Minimum 4 years of experience in the energy industry

• Knowledge of processes related to wholesale and retail sales of electricity, natural gas, and derivative products

• Understanding of settlement principles in the energy market

• Familiarity with the seller switching process

• Knowledge of reporting processes to regulatory authorities (URE/ARE/Ministry of Climate/ACER)

• Familiarity with energy law, IRiESD, IRiESP

• Experience in customer service processes

• Proficiency in MS Office, especially MS Excel (at an intermediate level)

• Experience in team management

• Ability to foster a supportive work atmosphere with open communication, employee motivation, and engagement

• Advanced analytical skills, ability to reason logically and make decisions in a dynamic business environment

• Highly developed communication skills and personal culture

• Ability to take initiative and maintain a proactive approach to work

• Proficiency in English and Polish enabling fluent communication

• Higher education (preferably in management, economics, energy, or business analytics)

We offer:

• Attractive bonus system

• Social Benefit Fund - subsidies for holidays, holiday bonuses

• Life insurance

• Multisport card for 1 PLN

• Medical care for 1 PLN

• English language classes

• Financing for specialized courses, trainings, and studies

• Flexible working hours and hybrid work mode

• Office located in the city center of Katowice (Altus) and parking card

• Great coffee and fruits

• Friendly and eco-friendly work environment