Transaction Management Advisor

What You Can Expect

As our Transaction Management Advisor, will oversee and deliver service management for both internal and external customers, ensuring accurate data management and reporting for customer account creation within systems. You will lead a team through utility market processes, ensuring timely enrollment and precise billing. Additionally, you will support corporate capital and operational projects. This position is based in Houston, TX, reporting to the Transaction Manager.

Oversee a team responsible for essential tasks related to contract management and transaction management, including managing both market and non-market transaction data in the customer relationship management (CRM) system, which interfaces with the EDI and Billing system to process inbound and outbound market enrollment and billing transactions

Document, report and resolve all issues by analyzing data through Excel, Access, SQL and Share Point. Communicate findings via email, through conferences and meetings across team, organization and markets. Provide effective recommendations to support organization and operational goals

What You’ll Bring

You hold a Bachelor's degree or in leu of a degree we will accept six (6) years of retail utility experience

A minimum of three (3) years’ experience in a senior operations analytical role, involving utility transactions and workflows, with a desire to lead and manage people

You are a detail-oriented professional with strong administrative skills, MS Office proficiency, and the ability to influence stakeholders with effective recommendations to support organizational and operational goals

You will identify and implement process improvements, troubleshoot and resolve transaction issues, and serve as a liaison across departments to address contract and workflow challenges

You have extensive experience managing utility industry EDI transactions, including customer registration, billing updates, and end-of-term processes

You are knowledgeable in root cause analysis, process optimization, and leveraging tools like SharePoint, Oracle, Excel, Access, and Power BI to drive efficiency

You are a proactive problem solver who can set expectations, mentor senior analysts, and collaborate with cross-functional teams to enhance operations

You will ensure compliance with ENGIE policies while managing multiple tasks accurately, coordinating meetings, and effectively communicating at all organizational levels

Additional Details

This role is eligible for our hybrid work policy three (3) days in-office, two (2) days remote

Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $86,100 – $125,540 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.