Retail Ops, Analyst II - Billing

Requisition ID:  4525

Houston, TX, US, 77056

The Billing Analyst II, Retail Operations will be responsible for, but not limited to, learning, and supporting the products we sell, applicable tax rules, regulatory compliance requirements, and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Billing Analyst will be exposed to and expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third-party vendors, both independently and in a team, environment as needed, to provide best in class customer service for our internal and external customers. 


This position sits in Houston, TX eligible for a hybrid in-office and work-from-home work schedule, and reports to the Manager, Retail Ops Billing.


What you’ll do:

  • Manage all retail invoicing and validation aspects for ENGIE’s Retail C&I (Commercial & Industries) customers
  • Function as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues
  • Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties
  • Apply business judgement in dealing with customer issues, billing problems, and data requests
  • Develop strategic data analysis in support of operations and quality improvement initiatives
  • Implement new measures to improve quality control process for outgoing invoices
  • Monitor changes to billing determinants and incorporate into billing process
  • Research and correct discrepancies between our internal data warehouse and external billing system
  • Provide data collection and reporting assistance during internal and external audits
  • Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met 
  • Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes
  • Assist manager on various projects that involve system enhancements, product development, and market changes
  • Achieve excellence by delivering on key performance indicators (KPI’s)
  • Train new team members and constantly review the training materials to ensure these documents are updated and relevant
  • Other duties as assigned


What you bring:

  • High school degree or equivalent required
  • Bachelor’s Degree preferred or a minimum six (6) years of directly relevant billing or business experience in lieu of degree
  • Minimum 2 years Direct billing experience
  • Billing experience in multiple markets preferred (ERCOT, PJM, NEPOOL, NYISO)
  • Experience with SQL, macros, MS Access preferred
  • Strong knowledge of retail energy operations, procedures, and regulatory standards
  • Independent thinker
  • Excellent verbal and written communication skills
  • Detail oriented and strong follow-up skills
  • Ability to manage multiple assignments on a timely basis with a high degree of accuracy
  • High degree of reliability and strong ethics
  • Productive and efficient, with fast turn-around
  • Ability to use multiple data systems
  • Collaborator with ability to work well with others
  • Advanced PC skills, including MS Office Suite
  • Comply with all ENGIE policies and procedures and perform other duties as assigned
  • Ability to meet highest attendance requirements


Additional Information/Conditions:

  • Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
  • Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
  • Must be willing and able to comply with all ENGIE ethics and safety policies
  • The noise level in the work environment is usually moderate
  • Ability to meet highest attendance requirements
  • Ability to use a company computer to communicate via email and create presentations
  • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with the needed assistance to perform the essential functions 
  • Eligible for a hybrid schedule consisting of in-office and work-from-home opportunities


ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is more renewable, more efficient, and more accessible to everyone.


Unite with us in leading the transformation of the world of energy! ENGIE is looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future. Are you up for the challenge?


At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. 


We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. 


  • Salary Range: USD $44,455.00-$114,010.00 annually 
  • Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors 
  • In addition to salary, this position is eligible for a competitive bonus/incentive plan
  • At ENGIE we understand that benefits matter, we offer competitive benefit options including medical, dental and vision coverage, life insurance, employer paid short-term and long-term disability insurance, paid vacation, holidays, sick leave, parental leave, and a 401(k) Retirement Savings Plan option with a company match
  • More information can be found here: Discover our employee benefits 


ENGIE complies with all federal, state, and local minimum wage laws.  


Your talent acquisition partner can share more specific information regarding the salary for the position based on the work location. 


If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.


Business Unit:  GEMS
Division:  GEMS - US SUPPLY
Legal Entity:  ENGIE North America Inc.
Contract Type:  Permanent
Professional Experience:  Skilled ( >3 experience <15 years)
Education Level:  Bachelor's Degree

Nearest Major Market: Houston