Retail Operations, Analyst II - Collections

Requisition ID:  6925

Houston, TX, US, 77056

Specialize in the collection of debt owed to ENGIE. Minimize credit risk exposure and credit losses by executing established collections procedures. Employ business communication skills and judgment to enforce compliance with contractual payment terms by contacting customers directly. Timely management of internal and external customer queries for resolution. Accurate and timely management of disconnect and reconnect processes.


This role reports to the Collections Manager and will sit in Houston, TX. This role is eligible for hybrid work-from-home and in-office work schedule.


What you’ll do:

  • Specialize in the collection of debt owed to ENGIE pertaining to all Retail Energy bill types
  • Own the Payment Plan process, ensuring timely collection of payment, execution and release of late fees, and switch holds according to Market regulations
  • Analyze, assess and provide recommendations to customers and management for payment extensions and payment plans
  • Manage accurate and timely disconnect and reconnect processes, ensuring compliance with applicable Market regulations and Utility tariffs
  • Act as lead for updating, storing and distributing Utility updates for a Market segment – rotate Market regularly to allow for coverage and increased knowledge
  • High volume phone calls to assigned delinquent customers. Responsible for coordination of DNP collection activity with Analysts
  • Responsible for collection of returned checks
  • Own Early Termination Fee reporting for the team
  • Develop and own additional monthly reports as required by Manager/business
  • Actively pursue and collect on Solar, POLR and Multi-Family Building accounts
  • Reconcile A/R on customer accounts to confirm outstanding balances that are due and be the champion of getting paid
  • Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes
  • Manage, track and provide analysis on third-party submissions
  • Analyze, track and report metrics on DSO by Market
  • Responsible for meeting and exceeding collections process metrics and quality control to ensure interacting processes are analyzed and manage timely and efficiently
  • Must be experienced in skip tracing 
  • Maintain notes of collection activities in collection system. Ensure that problem accounts are tracked and escalated to manager  
  • Maintain supporting documentation for audit purposes and to support drop decisions when PUC complaints arise
  • Acts as a team member with all ENGIE staff 
  • Comply with all ENGIE policies and procedures 
  • Performs other duties as assigned    


What you bring:

  • Bachelor’s Degree in Accounting or Business
  • Commercial collections experience required
  • Minimum of 2 years collection experience in retail electricity/energy markets preferred
  • Minimum of 2 years experience in high volume corporate collections 
  • Meet highest attendance requirements
  • Knowledge of Collection rules pertaining to billing and collection procedures and be able to recommend disconnects/drops of customers who are past due
  • Knowledge of market EDI transactions
  • Direct billing and accounts receivable experience is highly preferred
  • Ability to prioritize and manage multiple responsibilities
  • Self-motivated and initiative taking without assistance from Manager
  • Independent thinker, excellent verbal, and written communication skills
  • Analytically inclined; with strong attention to detail, and goal oriented 

  • Detail-oriented and strong follow-up skills with the ability to manage multiple assignments on a timely basis with a high degree of accuracy

  • A high degree of reliability, ethics,  and strong problem-solving skills
  • Productive and efficient, with a fast turn-around
  • Ability to use multiple data systems
  • Team collaborator with the ability to work well with others
  • Advanced PC skills, including MS Office Suite
  • Experience with SQL, MS Excel, Power BI, and MS Access


Additional Information/Conditions:

  • Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
  • Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
  • Must be willing and able to comply with all ENGIE ethics and safety policies
  • The noise level in the work environment is usually moderate
  • Ability to meet highest attendance requirements
  • Ability to use a company computer to communicate via email and create presentations
  • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with the needed assistance to perform the essential functions 
  • Eligible for a hybrid schedule consisting of in-office and work-from-home opportunities


ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is more renewable, more efficient, and more accessible to everyone.


Unite with us in leading the transformation of the world of energy! ENGIE is looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future. Are you up for the challenge?


At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. 


We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. 


  • Salary Range: USD $44,455.00 - $114,010.00 annually 
  • Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors 
  • In addition to salary, this position is eligible for a competitive bonus/incentive plan
  • At ENGIE we understand that benefits matter, we offer competitive benefit options including medical, dental and vision coverage, life insurance, employer paid short-term and long-term disability insurance, paid vacation, holidays, sick leave, parental leave, and a 401(k) Retirement Savings Plan option with a company match
  • More information can be found here: Discover our employee benefits 


ENGIE complies with all federal, state, and local minimum wage laws.


Your talent acquisition partner can share more specific information regarding the salary for the position based on the work location. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.


Business Unit:  GEMS
Division:  GEMS - US SUPPLY
Legal Entity:  ENGIE North America Inc.
Contract Type:  Permanent
Professional Experience:  Skilled ( >3 experience <15 years)
Education Level:  Bachelor's Degree

Nearest Major Market: Houston