Help Desk Manager, Trade Floor

What You Can Expect

As a Help Desk Manager – Trade Floor, you will report to IT Architecture Director, Trading & Risk and you will provide technical assistance on laptops, desktops and networking in a fast-paced trading environment.

Your responsibilities include but aren’t limited to: imaging laptops, migrating users, hardware deployments, troubleshooting hardware/ software and working in a cross domain environment. Develop team as organizational growth warrants.

• Respond to internal customers calling to report problems and resolve technical problems
• Utilize a customer service attitude and approach to providing assistance and solutions
• Coordinate with users to determine computing needs and order hardware as appropriate
• Prioritize requests based on severity and commercial significance
• Conduct root cause analysis and apply preventive measures to ensure effective problem resolution 
• Assume ownership for critical problems with proactive communication and follow through to completion 
• Maintain accurate contact and alert lists for team and customer communications 
• Assist with internal personnel moves and other physical changes to facilities
• Assist in the development of help desk process and procedures for the support of help desk functions and team members 
• Assist Settlements’ team with digital certificate management
• Assist with disaster recovery planning and execution

What You’ll Bring

• Bachelor’s degree in which you completed courses in IT, engineering or other related disciplines, or an equivalent combination of technical training and a minimum of 10 years of experience in a related field
• A minimum of ten (10) years of IT help desk experience
• A minimum of five (5) years of energy trade floor experience
• Microsoft 365 Expert
• Microsoft Azure Expert
• CompTIA Expert
• PowerShell & Python Scripting
• Proficiency in network security tools
• Knowledge of trader work stations
• Knowledge of energy markets
• Ability to meet highest attendance requirements.
• Ability to communicate effectively, both written and verbally.
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
• Ability to use personal computer, calculator, etc.
• Expected to be onsite full-time during business hours 

Additional Details

• This role requires attendance at a worksite on a daily basis
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $99,000 – $151,800 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.