Helpdesk Operator

Job Title:

BMS DCIM Operator (24/7 Shift)

Department:

Operations

Reporting To:

Facility Engineer

Site:

ES-1146-04

Job Purpose:

The Data Center Facilities BMS/DCIM Operator is responsible for supervising and controlling the operation of the Building Management System (BMS) and Data Center Infrastructure Management (DCIM) System. This role includes monitoring all systems, including but not limited to electrical, ELV, fire/life safety equipment, HVAC plant activities, and ensuring the data center operates at optimum efficiency. The operator must maintain, monitor, and report system faults, alerts, alarms, and any anomalies related to BMS/DCIM.

Key Responsibilities:

• Operate BMS & DCIM systems, including alarm response, alarm resetting, adjusting setpoint parameters, and reporting faults to the repair team.
• Conduct routine checks to ensure proper operation of equipment under BMS/DCIM control.
• Provide high-level customer service to clients and site personnel.
• Audit monitoring system performance daily using built-in tools such as data logging, plant review, and alarm manager status.
• Handle help desk services for reactive calls, answering calls in a professional manner.
• Work in a 24/7 shift rotation (days and nights).
• Monitor and record HVAC and electrical system values to create a database for energy efficiency improvements.
• Follow protocols in case of technical issues or unexpected problems.
• Monitor and verify operation of all BMS/DCIM field devices.
• Adjust BMS settings and parameters based on load, environmental conditions, and customer needs.
• Generate maintenance data reports as required.
• Maintain job card documentation for alarms, system changes, and equipment updates.
• Oversee fire detection alarm systems, including smoke detectors, heat detectors, sprinklers, and emergency exits in coordination with the Safety team.
• Monitor water tank levels, air handling units, fresh air handling units, fire pump systems, motors, sewage pumps, electrical systems, and water systems.
• Perform daily health checks on facility equipment and maintain logs.
• Create incident reports and job cards as required.
• Ensure compliance with all safety procedures.
• Support after-hours facility needs and activities as required.
• Attend training sessions and seminars.

Skills Required:

• Ability to work independently and efficiently.
• Strong English communication skills (reading, writing, speaking).
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with BMS/SCADA/CAFM operation.
• High vigilance for BMS/DCIM alarm conditions.
• Excellent computer operation skills.
• Ability to handle emergency situations calmly.

Qualifications:

• Diploma (3 years) or Degree (4 years) in Mechanical, Electrical, or Electronics Engineering.
• 2+ years of experience as a BMS Operator in a Data Center or critical environment.
• 5+ years of total experience in BMS/Helpdesk operation in a data center or equivalent.
• UAE driving license preferred.

Other Requirements:

• Ability to work independently.
• Follow electrical safety procedures.
• Flexible working hours.