1. POSITION DETAILS

Position Title:

Head of Quality and Business Processes

Reports to:

COO: R&B South Africa

Department:

Operations: R&B South Africa

Period:

Full Time: Local Employment Contract

Location:

• Johannesburg Office, South Africa
• Regular travel to operational sites within South Africa with occasional travel to ENGIE offices

CLOSING DATE:

30 November 2026

2. BACKGROUND

ENGIE is a global reference in low-carbon energy and services. In South Africa, the business is evolving its operating model to support portfolio growth, operational excellence, stronger governance and scalable ways of working across technologies, assets and operating entities.

The Head of Quality and Business Processes is a transversal operations leadership role responsible for establishing and maintaining the management system, process architecture and quality disciplines that enable safe, compliant, efficient and consistently executed operations. The role will translate ENGIE Group requirements and the South African operating model into practical standards, controlled processes, digital workflows, reporting routines and continuous improvement programmes across the operational portfolio.

3. ROLE PURPOSE AND KEY RESPONSIBILITIES

The role will lead Quality Management and Business Process Management for Operations, with accountability for:

• Building a fit-for-purpose Operations Integrated Management System (IMS) that connects governance, policies, standards, procedures, controls, records and assurance activities.
• Designing, standardising and governing end-to-end business processes that improve operational consistency, accountability, efficiency and scalability.
• Establishing the Operations Operational Excellence Framework, including maturity assessments, improvement roadmaps, performance routines and benefit tracking.
• Providing effective document and records management, management reporting, digital process enablement and quality assurance across the operating portfolio.
• Leading a small specialist team and coordinating process owners across Asset Management, O&M, Engineering, HSE, ESG, Performance, Finance, Procurement, IT and other support functions.

Specific responsibilities of the role include:

Quality Management and Assurance

• Develop, implement and continuously improve the Operations Quality Management System, aligned with the broader IMS and applicable ENGIE Group requirements.
• Establish the quality policy, objectives, annual quality plan, assurance calendar and portfolio-level quality KPIs.
• Define risk-based quality controls, inspection and verification requirements, acceptance criteria and evidence-retention standards for critical operational activities.
• Plan and coordinate internal audits, process reviews and readiness activities for external, lender, customer, regulatory or certification audits.
• Own the non-conformance, corrective action and preventive action process, including root cause analysis, closure verification and recurrence prevention.
• Analyse quality trends, recurring findings and control weaknesses, and escalate systemic risks to Operations leadership.

Operations Integrated Management System (IMS)

• Act as the Operations IMS owner and coordinate the integration of Operations, Engineering, HSE, ESG, Security, IT and other relevant management-system requirements.
• Maintain the IMS architecture, process map, governance calendar, obligation register and links between policies, standards, procedures, controls and records.
• Coordinate management reviews, ensuring decisions, actions, risks, changes, objectives and performance are formally tracked to closure.
• Support alignment to recognised management-system principles, including ISO 9001, ISO 14001 and ISO 45001, where applicable to the business and asset context.
• Ensure new assets, OpCos, technologies and business lines are incorporated into the IMS through structured onboarding and gap-closure plans.

Business Process Architecture and Governance

• Establish and maintain an Operations process architecture showing end-to-end value streams, processes, subprocesses, interfaces, owners, controls, inputs, outputs and records.
• Facilitate process design and improvement using practical methods such as SIPOC, RACI, process mapping, control design, standard work and value-stream analysis.
• Define process governance standards, including process ownership, approval authorities, review cycles, version control, KPI requirements and deviation management.
• Clarify cross-functional interfaces and service expectations between Operations, projects, support functions, Project Companies, Operating Companies and external service providers.
• Ensure processes are designed around clear accountability, appropriate segregation of duties, the Delegation of Authority and applicable contractual or regulatory obligations.

Operational Excellence Framework

• Design and deploy the Operations Operational Excellence Framework and a practical maturity model across assets and central Operations functions.
• Coordinate baseline assessments, asset improvement roadmaps, annual priorities and periodic maturity reviews.
• Embed continuous improvement routines such as visual management, structured problem solving, lessons learned, standardisation and replication of proven practices.
• Maintain a portfolio improvement pipeline, prioritising initiatives by risk, value, effort, urgency and strategic alignment.
• Track implementation, benefits realisation and sustainability of improvements, and report progress to the Operations management team.

Document and Records Management

• Own the Operations document management framework and ensure a single, controlled source of truth for approved operational documents and records.
• Define document taxonomy, naming conventions, templates, metadata, access permissions, review periods, approval workflows, retention rules and archival requirements.
• Coordinate document owners and controllers to maintain current, approved and traceable policies, standards, procedures, work instructions, forms, registers and evidence.
• Drive migration from fragmented storage locations to the approved Document Management System, with appropriate change control and user adoption.
• Monitor document health, including overdue reviews, uncontrolled copies, duplicate content, obsolete documents and missing mandatory records.

Digital Tools and Process Automation

• Partner with IT, Data and Digital teams to translate business-process requirements into effective digital workflows, forms, dashboards and system integrations.
• Promote consistent use of approved tools such as Microsoft 365, SharePoint, Power Automate, Power BI and relevant ENGIE Group platforms, subject to the approved technology landscape.
• Maintain an Operations digital-process roadmap and prioritised use-case backlog, with clear business owners, benefits, controls, data requirements and adoption measures.
• Ensure digitalisation simplifies work, strengthens controls and traceability, and does not automate inefficient or poorly governed processes.
• Coordinate user acceptance testing, training, release readiness, post-implementation support and adoption monitoring.

Reporting and Management Information

• Own the Operations reporting governance framework, covering reporting calendars, data ownership, definitions, controls, review and approval processes, and distribution protocols.
• Standardise recurring monthly, quarterly and annual Operations reports, eliminating duplication while preserving asset, contractual and stakeholder requirements.
• Ensure management information is accurate, timely, traceable and converted into clear actions, decisions and escalation points.
• Develop reporting process maps, templates, guidance and dashboards in collaboration with Performance, Finance, HSE, ESG and asset teams.
• Monitor reporting compliance and continuously improve the efficiency and usefulness of reporting routines.

Risk, Compliance and Change Control

• Embed risk-based thinking, compliance obligations and key controls into operational processes and the IMS.
• Coordinate process-level risk assessments and control self-assessments, and support closure of audit and compliance findings.
• Establish governance for operational process changes, ensuring impacts, approvals, communications, training, document updates and implementation evidence are addressed.
• Support operational readiness and business continuity by ensuring critical processes, roles, records and fallback arrangements are documented and tested.

Stakeholder, Financial and Resource Management

• Build effective working relationships with operational leaders, functional heads, asset teams, Group experts and external assurance providers.
• Chair or coordinate relevant quality, process, IMS and operational excellence governance forums.
• Manage the function within approved budgetary limits and control procurement and expenditure in line with the Delegation of Authority.
• Lead, coordinate and develop direct reports; set objectives and KPIs; manage performance, capacity and succession; and implement skills-development plans.
• Promote a practical quality culture in which people understand process purpose, raise issues early, use data and take ownership of sustainable improvement.

4. KEY DELIVERABLES AND SUCCESS MEASURES

• Approved Operations IMS architecture, governance calendar and annual assurance plan.
• Current portfolio process architecture with assigned process owners, documented controls and defined review cycles.
• Operational Excellence Framework deployed across the portfolio, with asset maturity baselines and improvement roadmaps.
• Controlled Operations document repository with measurable compliance to review, approval, version and retention requirements.
• Standardised reporting calendar, definitions and workflows with improved timeliness, quality and reduced duplication.
• Prioritised digital-process roadmap delivering measured improvements in efficiency, control effectiveness, traceability and user adoption.
• Timely closure of audit findings, non-conformances and corrective actions, with evidence of recurrence prevention and learning shared across assets.

5. COMMUNICATION AND WORKING RELATIONSHIPS

Internal

• ENGIE South Africa Management Team and Operations Leadership Team
• O&M Heads, Asset Managers, Engineering, Performance, HSE, ESG and Contract Management
• Finance, Legal, Procurement, Human Resources, IT, Data and Digital functions
• Project Companies, Operating Companies, AMEA, R&B GBU and relevant ENGIE Group functions

External

• Customers and off-takers, including Eskom where applicable
• Government, regulatory and local authorities as required
• Owners, shareholders, lenders, insurers and independent advisors
• OEMs, contractors, suppliers, auditors, certification bodies and system vendors
• Industry bodies and peer networks

6. QUALIFICATIONS, EXPERIENCE AND SKILLS

Education

• Qualification in Engineering, Quality Management, Business Management, Operations Management, Industrial Engineering or a related field.
• Postgraduate qualification in business, operations, quality or process management will be advantageous.
• Relevant certification such as ISO 9001 Lead Auditor, Lean Six Sigma, Business Process Management or Project Management will be advantageous.

Language

• Excellent English communication skills are mandatory, both verbal and written.

Experience

• 10+ years of relevant experience in operations, quality, integrated management systems, business process management or operational excellence, preferably in power generation, utilities, infrastructure, mining or another asset-intensive industry.
• Experience in a people or project leadership role with cross-functional influence and accountability for enterprise or multi-site improvement programmes.
• Demonstrated experience designing, implementing and improving a quality management system or IMS across multiple sites or legal entities.
• Practical experience in process architecture, process mapping, governance, audit, corrective action, change control and document management.
• Experience deploying digital workflows, reporting solutions or document-management platforms in a controlled operational environment.
• Experience in renewable and/or thermal power generation, IPP structures, O&M contracts and regulated or lender-governed environments will be advantageous.

Specific Knowledge and Skills

• Strong working knowledge of ISO 9001 principles; familiarity with ISO 14001, ISO 45001 and integrated management systems.
• Proficiency in process design and improvement methods including SIPOC, RACI, BPMN or equivalent process mapping, Lean, root cause analysis and control design.
• Strong governance mindset with the ability to distinguish mandatory controls from value-adding standardisation and unnecessary bureaucracy.
• Working knowledge of document and records management principles, metadata, retention, access control, versioning and approval workflow design.
• Strong command of Microsoft 365 tools, particularly SharePoint, Power Automate, Power BI, Teams, Visio or equivalent platforms.
• Excellent analytical, facilitation, programme management, stakeholder management and written communication skills.
• Ability to translate complex Group requirements, risks and operational needs into clear, practical and adoptable processes.
• Ability to lead through influence in a matrix organisation, manage ambiguity and drive sustained behavioural change across geographically dispersed teams.
• High ethical standards, sound judgement, attention to detail and a pragmatic, improvement-oriented leadership style.

7. LEADERSHIP EXPECTATIONS

• Be the custodian of disciplined, practical and risk-based ways of working across Operations.
• Create clarity on ownership, decision rights, controls and interfaces while avoiding unnecessary bureaucracy.
• Build trust with asset teams by involving users in process design and demonstrating measurable operational value.
• Challenge constructively, escalate material control weaknesses and maintain independence of quality assurance.
• Develop capability so that quality, process ownership and continuous improvement become embedded in line management rather than dependent on the central function.