Job Purpose:

• The Smart Hands/Data Center Technician - ICT plays a vital role in supporting data center operations by providing on-site, hands-on assistance for clients and internal teams. This position ensures physical tasks—such as equipment installation, troubleshooting, cable management, and basic hardware support—are executed efficiently and in compliance with operational standards.
• Collaborate as Team player. Excellent in Handling customer relationship.

Key Responsibilities:

• Perform rack and stack of servers, switches, routers, storage, and other IT hardware.
• Handle cable installations, tracing, labeling, and structured cable management (copper and fiber).
• Provide basic hardware troubleshooting and diagnostics, including power cycling, component swaps, and visual inspections.
• Assist with hardware replacements (e.g., hard drives, power supplies, memory) as instructed by remote engineers.
• Support remote hands requests from clients and internal teams via ticketing systems or direct communication.
• Conduct inventory management, including hardware tracking, asset tagging, and stock audits.
• Escort and supervise vendors, engineers, and auditors when required.
• Ensure work complies with data center best practices, safety procedures, and physical security standards.
• Document activities clearly and update task/ticketing systems
• Report any abnormal conditions, incidents, or potential risks to site management.

Skills Required:

• 5 years of experience in IT support/operations, data center operations, or related field
• Familiarity with network and server hardware (Cisco, Dell, HP, etc.).
• Knowledge of cabling standards (Cat6, fiber optics, labeling, patching).
• Strong attention to detail, organizational skills, and adherence to process.
• Ability to lift up to 50 lbs. and work in physical environments (tight spaces, ladders, etc.).
• Excellent verbal and written communication skills.
• Ability to work independently and respond effectively to remote instruction.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field, or equivalent workplace experience.

Other Requirements:

• Internal touch points:  

• Data Hub Departments

• External touch point:

• Vendors, Contractors, Clients & Stakeholder