Job Title:

Swimming Pool Supervisor

Department:

Operations

Reporting To:

Deputy  Manager

Site:

Job Purpose:

The role holder is responsible for overseeing the cleaning, maintenance, and water treatment of swimming pools. This role involves managing a team of technicians, ensuring proper pool care practices are followed, and maintaining compliance with health and safety regulations. The supervisor plays a key role in maintaining pool water quality, troubleshooting and repairing pool systems, and providing customer support while ensuring the pools are in safe and optimal condition for use.

Key Responsibilities:

• Supervise and lead a team of pool cleaning, water treatment, and maintenance technicians.
• Assign daily tasks and responsibilities to technicians to ensure effective completion of pool maintenance services.
• Provide training and guidance to team members on proper pool cleaning techniques, water treatment procedures, and safety protocols.
• Monitor team performance, provide constructive feedback, and ensure high-quality service delivery.
• Ensure all daily technical reports are always issued and available in accordance with requirements.
• Oversee the regular cleaning and maintenance of swimming pools, including cleaning pool walls, floors, decks, and equipment.
• Ensure pool water circulation systems, pumps, and filters are functioning properly.
• Inspect and maintain pool heating, lighting, and filtration systems to ensure they operate efficiently.
• Oversee the testing and balancing of pool water to ensure chemical levels (pH, chlorine, alkalinity, calcium hardness) are within safe and optimal ranges.
• Supervise the maintenance and operation of water treatment systems, including chlorinators, saltwater systems, and other pool sanitization systems.
• Ensure proper chemical dosing and water treatment methods to maintain clear, safe, and healthy pool water.
• Identify and troubleshoot issues related to pool equipment, plumbing systems, filtration systems, and water treatment systems.
• Supervise or directly handle the repair of malfunctioning pool systems and equipment.
• Ensure all necessary repairs are completed promptly to minimize pool downtime and ensure safety.
• Ensure compliance with local health and safety regulations, including pool water quality standards and safety procedures.
• Regularly inspect pools for safety hazards, including checking pool drains, ladders, and general pool condition.
• Monitor and enforce safety standards related to water chemistry handling and equipment operation.
• Communicate with clients about pool maintenance schedules, water treatment plans, and necessary repairs.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Educate clients on proper pool care and water treatment methods to help them maintain their pools in optimal condition.
• Develop and maintain schedules for pool cleaning, water treatment, and maintenance services to ensure timely and effective service delivery.

• Coordinate with clients to schedule pool servicing and ensure minimal disruption to their usage.
• Ensure that the team adheres to established schedules for pool inspections, cleanings, and chemical treatments.
• Manage the inventory of pool maintenance supplies, including chemicals, cleaning tools, and equipment.
• Order necessary supplies to ensure the team has everything needed to perform pool cleaning and maintenance duties.
• Ensure safe storage, handling, and disposal of pool chemicals and maintenance materials.
• Develop and implement preventative maintenance programs to ensure the longevity and efficiency of pool systems.
• Regularly inspect equipment and systems for signs of wear and tear, performing maintenance as needed to avoid costly repairs.
• Maintain accurate records of pool maintenance activities, including cleaning schedules, water treatment procedures, and repair work.
• Prepare and submit reports on pool conditions, service activities, and any issues that arise during maintenance.
• Document inventory levels, ordering schedules, and chemical treatment logs for compliance and transparency.

Skills Required:

• The role holder will need to be extremely organized and self-motivated.
• Proven experience in pool cleaning, maintenance, and water treatment, with at least 3-5 years in a supervisory or leadership role.
• Strong knowledge of pool systems, including plumbing, filtration, heating, and water treatment methods.
• In-depth understanding of pool water chemistry and safe chemical handling practices.
• Ability to manage and lead a team, providing training and support to technicians.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills, with the ability to explain complex issues clearly to clients.

Qualifications:

• Bachelor’s in science /engineering
• Additional qualifications related to plumbing, electrical systems, or water treatment may be an asset

Other Requirements:

• 4- 5 Years' experience in supervisor level in the swimming pool cleaning , maintenance and water treatment field.

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature: