Job Title:

Site Manager

Department:

Operations

Reporting To:

Area Manager or Operations Manager

Site:

Job Purpose:

The Site Manager is responsible for the management of the MEP / CIVIL services and shall ensure support

The Site Manager shall ensure that the organization has the most suitable working environment for

its residents, guests, employees and their activities.

The FM shall ensure that the organization has the most suitable working environment for its residents,

Customers, employees and their activities.

The FM is involved in both strategic planning and day-to-day operations, particularly in relation to

buildings and premises.

Focus on maintaining best business practice, innovation and improve overall efficiency by reducing

Operating costs while increasing productivity but also lowering the Clients environmental footprint.

Key Responsibilities:

• Hires, trains, conduct performance evaluations, and direct the workflow for the staff. This position is also accountable for participating in the development and implementation of goals and  objectives.
• Ensures all goals and objectives are met timely and effectively. Maintains appropriate staffing levels, use of overtime and meets productivity goals. Works to assure compliance with ongoing continuing education requirements for self and staff.
• Develops plans, prioritizes and directs overall department work assignments to site facilities
  managers and department staff members. Provides leadership and directs the work of all department staff. Acts as a role model, teaches and mentors staff in appropriate, efficient department operations.
• Ensures the safe, efficient and effective operation of department related services. Manages the
  department to keep within budget. Directs and oversees department personnel on departmental
  budgetary development, planning and management for budgetary control, cost projections, and
  feasibility for all related activities and projects. Manages and oversees the daily work activities of the
  department. Directs, guides and mentors department managers and support staff in the performance
  of their duties.
• Interacts and collaborates extensively with system and facility senior leadership and facility
  department managers with the implementation of system, facility and departmental initiatives, needs
  and goals. Leads and implements initiatives related to system.
• Identifies, develops, implements and monitor customer satisfaction, customer safety and department
  management plans.
• Performs all functions according to established policies, procedures, regulatory and accreditation
  requirements, as well as applicable professional standards. Provides all customers of CBFM with an
  excellent service experience by consistently demonstrating our core and leader behaviors each and
  evert day

Operational Responsibilities:

• Implement service level agreements for all Facilities Management Services
• Monitor the account budget and ensure that all services are provided within the allocated budget
  without jeopardizing the required standard of installation.
• Financially evaluate the services provided and suggest ways for revenue generation
• Develop and monitor service level key performance indicators (KPIs) to ensure all services are carried out to customer satisfaction
• Ensure the company quality assurance and health and safety procedures are implemented effectively
• As a part of the senior team for the project, advise the General Manager on all Facilities Management Services.

Customer Relations:

• Represent the company at regular meetings with the client and other authorities.
• Develop a pro-active working relationship with all authorities and assist in establishing areas for
  service improvement.
• Manage customers' expectations through clear communication and transparent work attitude
• Implement and monitor business procedures and development

Communications:

• Establish clear lines of authority and responsibilities throughout your team.
• Ensure that all policies and procedures are available and are implemented by your team.
• Monitor the implementation of such procedures and suggest improvements when required.
• Develop clear understanding with service providers in terms of contract service level agreements,
• quality of personnel, and availability of resources.

Financial:

• Implement regular formal meetings with your subordinates and supply chain to ensure they have a

clear understanding of duties and business requirements.

• Implement the company's commercial agreements to ensure that all contracts are managed efficiently

and within budget expectations.

• Ensure that all commercial documentation is managed effectively prior to processing. Quality

Assurance.

Others:

• Coordinate with the CBFM, QHSE manager to ensure compliance at all times during service delivery.
• Monitor the quality of the service provider's personnel and ensure that it is as per the contract service
• level agreement and they have the correct skills and qualifications.
• Ensure that all necessary documentation is in place and is aligned with the company quality assurance
• system.
• Work closely with the company senior management team to identify and implement innovations that
• will enhance operational efficiencies and profit.

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees

• and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any
• accidents, injuries or illnesses you become aware off that involves a fellow employee or member of
• the public at your place of work.
• You’re responsibilities as a Manager/Engineer/Supervisor towards Health and Safety will include, but not be limited to:
• Company directives, policies, processes and procedures for Quality, Health, Safety, and Environment

• are fully implemented, understood, and adhered to;
• As far as is reasonably practicable, precautionary measures are implemented to mitigate and control
• hazards and risks at the workplace;
• All persons carrying out work are informed of the hazards and risks attached to their work, before
• doing such work;
• Persons under your control are competent, suitably trained, and have the necessary approval and
• authority to carry out their duties

Skills Required:

• Strong management skills
• Management of 30+ staff.
• Problem solver
• Excellent verbal and written communication in English essential
• Interpersonal, relationship-building and negotiation skills;
• Being able to work in stress full situations
• Organization and systematic thinking
• Strong numeracy and the ability to understand financial data;
• Research skills and the ability to draw information from various sources, including people;
• Clear and concise writing skills and the ability to handle long and complex documents;
• Flexibility and the ability to work on more than one task at a time.

Qualifications:

• Electrical / Mechanical Engineering Degree

Other Requirements:

• 5 - 10 Years' experience as FM Manager.
• Exposure to a multicultural environment.
•  Experience in dealing with direct workforce.
• Proven Leadership
• Project management

Scope and Limits of Authority: 

Employee

Manager

Name:

Date:

Signature: