About ENGIE BU Africa ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

https://www.linkedin.com/company/3055106

Job Purpose/Mission 

Reporting to the Head of Commercial, the Business Analyst is responsible for management, collection and analyzing of data that will provide insights and help focus efforts towards achievement of the company’s goals.

Responsibilities

• Collate and analyse data for reports.
• Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation, and learning.
• Working with finance department unit, ensure that sales commissions are collated and processed in a timely fashion
• Monitor sales cycle trends and flag out any anomalies e.g. low lead generation, weak conversion, new growth areas
• Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure.
• Track issues that come in via customer experience and credit and ensure they are routed to the relevant departments within the company for resolution within agreed SLAs
• Develop and present where necessary reports to both internal as well as external stakeholders.
• Support product development strategies, execution and implementation of enhancements
• Compiling, analyzing, and interpreting quantitative data for adhoc and regular market intelligence analysis

Knowledge and skills 

Experience:

• Have practical knowledge and relevant work experience of not less than 2 years as a Data Analyst
• Knowledge and expertise in re-engineering of business processes, including project management and problem-solving skills with excellent communication skills and ability to engage customers, vendors, partners, and internal cross functional teams 

Qualifications:

• Be a holder of a bachelor’s degree, preferably in Business, Science or IT gained from a recognized institution

Language(s): 

• English
• French is a plus

 Technology:

• Very Strong experience in technology required for the role
• Experience in Data analysis tool