We are looking for a confident and organised SME Credit Control & Collections Associate to join our Energy Supply team in Leeds. You will take ownership of a portfolio of business customer accounts, helping customers resolve outstanding balances while improving payment performance and reducing aged debt.
This is a hands-on role for someone who combines strong customer communication with accurate account management, sound judgement and a focus on results. You will work closely with colleagues across Collections, Customer Services, Billing, Payments, Finance and Legal, as well as approved external recovery partners.
Your day-to-day responsibilities include:
- Contacting customers by phone, email and letter to secure payment and understand their situation.
- Managing overdue accounts and deciding on the best next steps.
- Reviewing aged debt and prioritising actions to improve cash collection.
- Reconciling accounts and investigating billing or payment queries accurately.
- Working with internal teams such as Billing, Finance and Legal to resolve disputes.
- Setting up and monitoring payment plans within your approved authority level.
- Identifying customers who may be in financial difficulty and following the right support process.
You take ownership of your accounts. You follow through. You communicate clearly and with care.
Who Are You
You have at least one year of experience in credit control, collections or a similar account management role. You are comfortable having difficult conversations in a professional and respectful way.
We are looking for someone who:
- Communicates clearly in writing and by phone.
- Stays organised when managing multiple accounts and deadlines.
- Pays close attention to detail when reviewing account information.
- Identifies risk and knows when to escalate a situation.
- Works well with colleagues across different teams.
- Uses Microsoft Office confidently, including intermediate Excel skills.
- Holds a GCSE in English and Mathematics at grade 4/C or above, or an equivalent qualification.
Experience in the energy or utilities sector, SME collections or external debt recovery is a welcome advantage. It is not required.
Location
This role is based in Leeds, United Kingdom. You work on a hybrid basis. You come into the office two days a week. You work from home on the other days. This arrangement gives you flexibility while keeping you connected to your team.
What We Offer
We want you to grow here. We want you to feel supported from your first day.
Here is what comes with this role:
- Real ownership of a varied portfolio of business accounts from day one.
- A collaborative and welcoming team where your contribution is recognised.
- Career development opportunities within ENGIE's Energy Supply division and across the wider organisation.
- A hybrid working arrangement with two days in the office each week.
- Access to ENGIE's benefits package, including learning resources and professional development tools.
This is a role where your daily work has a direct impact. You support financial performance. You help customers find solutions. That combination makes a real difference.
Why We Care
At ENGIE, we believe every person has a role to play in building a cleaner, fairer energy future. We are committed to creating a workplace where everyone belongs.
We welcome applications from all backgrounds. We do not discriminate based on age, gender, ethnicity, disability, sexual orientation, religion or belief. We know that diverse teams make better decisions and build stronger organisations.
If you need any adjustments during the recruitment process, please let us know. We are happy to support you in a way that works for you. Your comfort and confidence in this process matter to us.
