Head of Back Office

ENGIE Mexico, Energy at the service of the country

We are committed to providing energy and better living conditions to the Mexicans that we proudly serve.

We act to accelerate the energy transition towards a carbon-neutral economy, by reducing energy consumption and developing more environmentally friendly solutions.

Our purpose brings to the whole society, represented by our employees, customers and shareholders, reconciling ENGIE's business model with a positive impact on planet and people.

Our key figures in Mexico:

• 25 years presence in Mexico

• 2.5 million Mexicans supplied with one of our energy solutions

• 20,000 jobs (direct and indirect)

• 31% of women in leadership positions

• 3.42 USD Million of investment in Mexico

• 1st Private Buyer of Natural Gas in Mexico

• 2nd Natural Gas Distributor in Mexico

• 10 natural gas distribution areas

• +650,000 customers in Natural Gas Distribution in residential segment

• 4 Natural Gas Transport Companies with +1,300 km of gas pipelines

• 2 Power Generation Plants with 280 MW based on natural gas

• 1 GW of 100% clean energy generated by 2 wind and 6 solar plants.

Head of Back Office

Purpose of the Position:

As Head of Back Office at GEMS Mexico, you will be responsible for creating and running the back office for B2B Supply and Energy Management activities, allowing for secure, robust and efficient processes supporting strong development plan.

Responsabilities and Job Functions:

1. Create B2B supply and energy management back-office

• Define scope of activities
• Challenge existing processes and build transversal processes when relevant
• Define and implement appropriate set of tools
• Propose and implement new organization
• Ensure appropriate change management

2. Restructure billing operations, in line with GEMS’ standards and best practices (“Smart Billing Project”)

• Structure and implement processes, tools and organization
• Build relevant KPIs
• Ensure appropriate change management

3. Deliver high-quality back-office service to front-office teams

• Ensure efficient workflow from contract signature to billing and payment recognition
• Carry out daily market operations, ensuring compliance with company policies and country regulations
• Deliver relevant reports

4. Actively contribute to major projects of the organization to foster digitalization and continuous improvement

• ETRM implementation
• SAP upgrade
• Launch of new business segments

5. H&S

• Ensure strict compliance with HSSE Group guidelines to prioritize safety and sustainability.
• Promote a collaborative working environment

Ocupational Profile:

Required educational background: A pertinent university degree (an MBA is advantageous).

Experience: 5 years of experience in equivalent position

Technical skills:

• Excellent knowledge of Energy markets
• Excellent understanding of utility industry and energy procurement within client organizations.
• Proven experience in managing sales organizations, especially for complex products.
• People management skills to lead geographically diverse teams across various customer segments and products.
• Good knowledge of Entreprise system (SAP), CRM (Salesforce), ETRM environment, PowerBI 

Key skills :

• Strong leadership skills
• Analytical thinking and adaptability.
• Bridge-builder
• Empathy and strong interpersonal relationships.
• Self-motivation and high energy.
• Good judgment, tact, and diplomacy.
• Results-oriented mindset.
• Business acumen and collaboration.

Proficiency in both Spanish and English.

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not  discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.