Invoice to Pay GBS Manager

At ENGIE Mexico, we deeply value the talent that is already part of our community.

Our identity as Transition Makers and our vision Say Hello to Tomorrow guide the way we evolve. This opportunity will allow you to contribute to the development of key initiatives for the future of energy.
If you are looking for a new challenge, we invite you to take the next step.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

If you are looking for a new challenge, this is your opportunity to take the next step: Join us and be part of the adventure of the century!

Mission of the role:

Lead and manage all Invoice to Pay activities, ensuring accurate invoice processing, timely payments, vendor management, risk control, and compliance across four countries: Chile, Mexico, USA, and Canada. The role drives standardization, operational excellence, strong vendor relationships, and collaboration with Business Units. It ensures adherence to local regulations, audit requirements, and GBS service-level commitments. The I2P Manager also leads performance analysis, continuous improvement initiatives, and digital transformation across the process..

Your impact:

As Invoice to Pay GBS Manager you will directly contribute to the objectives of the area by participating in key activities such as:

1. Leadership & Operational Management
   • Lead the multi-country I2P team, including invoice processing, payment execution, and issue resolution.
   • Ensure consistent service delivery aligned with GBS standards, KPIs, and SLAs.
   • Manage workload, team capacity, and process bottlenecks.
   • Provide coaching, development, and performance feedback to team members.
   • Act as the primary point of contact for operational escalations.
2. Invoice Processing & Payment Execution
   • Oversee end-to-end invoice handling: receipt, validation, 3 way/2 way match, exception management, coding, approval workflows, and posting.
   • Ensure timely and accurate vendor payments in accordance with local regulations, tax requirements, and payment terms.
   • Support correctness of tax treatment (VAT, GST, withholding taxes) in each country.
   • Monitor aged invoices, blocked invoices, and root causes of processing delays.
   • Ensure proper documentation and complete audit trails.
3. Vendor & Stakeholder Management
   • Build and maintain strong relationships with key vendors to support efficient operations.
   • Lead recurring vendor review meetings to address performance, disputes, and service concerns.
   • Collaborate closely with Procurement, Business Units, FP&A, and other stakeholders to resolve structural issues impacting invoice quality or approval workflows.
   • Communicate effectively with internal customers to align expectations and improve the end-to-end process.
4. Business Partnering
   • Serve as the I2P advisor to operational and business leaders in each country.
   • Provide insights, trends, and recommendations to improve spend visibility and compliance.
   • Participate in cross-functional forums to represent GBS and I2P capabilities.
   • Support business initiatives requiring I2P expertise (new vendors, contracts, projects, or system changes)
5. Audit Support (Internal and External)
   • Ensure adherence to internal controls, SOX, and local regulatory requirements.
   • Prepare documentation for internal and external audits and respond to information requests in a timely manner.
   • Implement corrective actions for identified risks or audit findings.
   • Maintain readiness for operational, financial, and compliance audits at all times.
6. Performance Metrics, Reporting & Governance
   • Oversee I2P KPIs, including invoice processing cycle time, on-time payment rate, vendor master accuracy, exceptions, and defects.
   • Perform root cause analysis on performance deviations and define action plans.
   • Lead monthly operational reviews with leadership and stakeholders.
   • Ensure accurate and timely reporting to internal customers and management
7.  Continuous Improvement & Transformation
   • Promote a culture of continuous improvement within the I2P team.
   • Lead process optimization initiatives aimed at cost efficiency, accuracy, cycle time reduction, and automation.
   • Partner with IT and Business Process Excellence teams to design and implement digital solutions (OCR, RPA, workflow tools, analytics dashboards).
   • Drive standardization across countries while ensuring compliance with local laws and tax requirements.

Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 7+ years of experience in I2P, Procure to Pay, or Shared Services finance roles.
• 3+ years of managerial experience in multi-country operations preferred.
• Strong knowledge of local tax and regulatory environments in Latin America and North America.
• Experience with ERP systems (SAP, Oracle, etc.) and digital workflow tools.
• Advanced English level.

Our commitment to Diversity and Inclusion:

We want everyone at ENGIE to feel free to give their best. We value diversity and offer equal opportunities based on your skills, experience, and potential. Everyone is welcome here, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status.