SAP Service Delivery Manager (M/F)

Come join one of the most ambitious Transformation Program of Engie 

ENGIE's strategy to drive the energy transition and to industrialize the company, making it simpler, 

faster, and more integrated, is set. GET, Global Enterprise Transformation, is the Program decided by ENGIE to accelerate and standardize the ERP system as well as the effectiveness of processes, embarking the Company on a centrally steered and business-led transformation focused on making ENGIE an integrated industrial company. 

Therefore, GET Program is among the top 5 ENGIE priorities with genuine ExCom sponsorship. 

Be part of the Change and come build the Future at one of the most ambitious Transformation Program of the moment. 

 With a view to harmonization, ENGIE has embarked on a major program to transform its processes and IT tools. This project, which extends over several years, concerns all the entities of the group and requires a sustained support. 

To implement this support, we are looking to recruit a : 

SAP Service Delivery Manager (M/F) 

The head office is based in Courbevoie (La Défense), with 3 days teleworking per week possible. But we are also looking for international profiles (Full remote)

The GET program aims to deliver the future business and IT core model with a central “one ERP / One ARIBA / One MDG” platform. The functional context of the program covers a set of functional areas including accounting, controlling and procurement as main areas, recently extended to Business modules.

The GET program offers a unique opportunity to onboard on one of the most ambitious and strategic Enterprise transformation programs with a very high IT footprint with S/4 & SAP ARIBA as central IT components. Innovation is at the heart of GET Program with an ambition to implement a best in class processes & solution.

The Service Delivery Manager  is proposed to reinforce GET IT Team, and within the GET IT OPERATIONS Team, be accountable for all RUN activities.

This role will be N-2 to GET IT Lead and directly reporting to the GET IT Operations Lead.

Job Responsibilities:

• Accountable for all RUN activities of GET Applications (S4, MDG, ARIBA, SAC, …), including evolutive maintenance (Note : the RUN is delivered by GBS IT, who is responsible of all the operational activities)
• Define & control RUN SLA (from GBS IT)
• Lead RUN Steering Committee
• Define RUN budget & charging model, challenge & control costs
• With GBS IT, ensure & monitor SLA with external partners
• Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI, …)
• Monitor users satisfaction & define associated action plan
• Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead
• Manage the contracts of service providers, in interaction with the Vendor Management Office
• Drive special RUN projects (retrofits, upgrades, business reorganizations, …)
• Secure transition to RUN for each roll out
• Accountable for Release Management (schedule releases, environment usage, release lifecycle, …)

Position requirements

• Senior position that require significant experience in SAP Service Delivery Management, especially for large & international SAP applications
• Ability to lead in matrixial organizations
• Fluent English (oral/written)
• Leadership, experience in transverse management and large team cross coordination
• Experience of working in project management mode
• Rigorous, able to find the right balance between industrialization & day-to-day requirements
• The ability to work independently and as part of a multi-disciplinary team is essential
• Team spirit

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